Collection Associate (Project-based)

AND Financing Corporation; Mandaluyong; On-site; PHP 201,000 - 312,000; Part time

Job summary

AND Financing Corporation in Metro Manila seeks a collections specialist to conduct early-stage/past-due account collections by phone, SMS, and email. You will negotiate payment plans and strive to bring accounts current.

The role emphasizes relationship-building with customers, securing commitments to pay, and addressing billing/collection inquiries for a 6-month project-based contract.

Qualifications

• At least college level education.
• 1 year experience in debt collections from a financial institution or relevant collections experience.
• Willing to work on a 6-month project-based contract.

Responsibilities

• Conduct collections activity on early stage/past due accounts via telephone, SMS and email.
• Build relationships with customers in predue/overdue status to resolve issues and recover payments.
• Gains commitments from customers to bring accounts up to date and address inquiries about payments.
• Respond to inquiries related to payments, billing and collections in a timely manner.

Skills

Debt collections experience

Education

College level

Job description

Duties and Responsibilities:

• To conduct collections activity on early stage/past due accounts of customers through negotiation by telephone, SMS and email.

• Responsible for building relationships with customers, whose account payments are predue/overdue, assisting them with their situation and solving their problems to reach a positive conclusion.

• Gaining customers' commitment to making payments on their overdue account and enabling them to have their accounts up to date

• Capable of diligently responding to inquiries and other Payment, Billing and Collections concerns

Qualifications:

• At least College Level

• With 1 year experience in Debt Collections from a financial institution or relevant experience in Secured/Unsecured Collections

• Willing to work on a 6-month project-based contract