Collection Associate B2B Accounts Receivable

ROUXEL TP; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

ROUXEL TP in Manila is seeking a Collection Associate - B2B Accounts Receivable to manage assigned customer portfolios and drive timely collections, supporting healthy cash flow for the business.

You will conduct proactive follow-ups via calls and emails, coordinate with Billing and Sales, resolve payment delays, and maintain complete customer interaction history while meeting productivity, quality, and SLA targets.

Qualifications

• Role requires 2–5 years in AR/B2B collections.
• Experience with Order-to-Cash processes in a shared services environment.
• Proficient English communication.
• Strong analytical skills and attention to detail.
• Proficient with ERP systems (NetSuite, SAP, Oracle).

Responsibilities

• Manage assigned customer portfolios and aging buckets.
• Conduct collections through calls and emails and follow-up on payments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Escalate critical accounts and disputes per governance processes.
• Meet productivity, quality and SLA targets.
• Support AP portal activities, vendor setup requirements and PO-related issues.

Skills

Accounts Receivable

B2B Collections

Dispute handling

Customer communication

Analytical skills

MS Office

Education

Bachelor's degree in Commerce/ Finance/ Accounting

Tools

NetSuite

SAP

Oracle

Job description

Collection Associate - B2B Accounts Receivable

Experience: 2-5 years

Industry: B2B / SaaS / Technology / Shared Services

Education: Bachelor's degree (Commerce / Finance / Accounting)

Language: English

Role Summary

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support global portfolio.

Key Responsibilities

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow-up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality and SLA requirements while ensuring a positive customer experience.

Required Skills

• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.