Collection Analyst (Late Stage)

First Circle; Taguig; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

HMO coverage from week one

Free catered lunches

Monthly fitness allowance

Transportation & accommodation Allow.,

Job summary

First Circle is expanding its Collections Team and seeks a Field Collector or Skip Tracer to manage late-stage accounts. You will perform desk collections via client calls and coordinate with internal teams to drive recovery and reduce delinquency.

The role emphasizes relationship-building with external stakeholders, proactive account management, and meeting productivity goals within a high-growth FinTech environment in Taguig.

Qualifications

• Bachelor's degree in any field.
• 1–5 years of relevant experience; fresh graduates welcome.
• Amenable to 5x RTO work setup in BGC Taguig.
• Highly organized, detail-oriented, and dependable.
• Strong communication and negotiation skills.

Responsibilities

• Account Management: Oversee M2+ delinquent accounts to minimize bad debt and optimize recovery.
• Outreach & Follow-Up: Conduct regular calls and follow-ups to maintain continuous client contact.
• Negotiation & Monitoring: Secure payment arrangements and Promises to Pay (PTPs), while actively monitoring compliance.
• Documentation & Coordination: Keep account records up to date and collaborate closely with internal teams.
• Target Achievement: Consistently meet established collection, recovery, and productivity goals.

Skills

Communication

Negotiation

Organizational skills

Teamwork

Problem solving

Education

Bachelor's degree

Job description

About First Circle

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency. We're looking for a hardworking, reliable, and hands-on Field Collector or Skip Tracer to join us.

We are seeking a dynamic Collection Analyst for our Late Stage Accounts to join our Product Operations team. This role will be doing client calls for desk collection operations. The Collection Analyst will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle's growth initiatives.

Responsibilities

• Account Management: Oversee M2+ delinquent accounts to minimize bad debt and optimize recovery
• Outreach & Follow-Up: Conduct regular calls and follow-ups to maintain continuous client contact
• Negotiation & Monitoring: Secure payment arrangements and Promises to Pay (PTPs), while actively monitoring compliance
• Documentation & Coordination: Keep account records up to date and collaborate closely with internal teams
• Target Achievement: Consistently meet established collection, recovery, and productivity goals

Requirements

• Amenable to 5x RTO work set-up in BGC Taguig
• Years of Experience: 1-5 years of relevant experience as a Collection Analyst. Fresh graduates are encouraged and welcome to apply
• Educational Requirement: Bachelor's degree in any field.
• Work Ethic & Drive: Self-motivated and proactive, insists on excellence and is driven to constantly improve, displays initiative and independence in task execution. Comfortable working with difficult-to-recover accounts.
• Teamwork & Collaboration: Collaborative and able to thrive in team-oriented environments.
• Skills & Competencies
• Quick learner; able to adapt to and internalize new processes rapidly.
• Demonstrates efficiency and accuracy in resolving challenges.
• Highly organized, detail-oriented, and dependable
• Strong communication and negotiation skills.
• Persistent and resourceful.

Benefits

• Salary: PHP 25,000-30,000 monthly
• Additional perks & benefits: HMO coverage from week one, free catered lunches, monthly fitness allowance, transportation & accommodation allowance, and more
• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers