Customer Service / Cold Caller

Cloudworks Philippines Inc.; Tangob; On-site; PHP 279,000 - 391,000; Full time

Job description

Qualifications:

• Experience in Customer Service, Cold Calling, Telemarketing, or Lead Generation

• Previous Call Center/BPO experience is highly preferred

• Excellent English communication and interpersonal skills

• Confident and comfortable making outbound calls

• Customer-focused, persuasive, and professional

• Target-driven and able to work toward lead generation goals

Key responsibilities

• Make 30–40 outbound calls per day to potential clients and prospects.

• Conduct daily research to identify and develop new leads.

• Identify, assess, and qualify potential brokers and prospects based on the company’s criteria.

• Introduce the company, its services, and value proposition to prospective clients.

• Handle questions, objections, and initial inquiries in a professional and informative manner.

• Build rapport and establish strong, professional relationships with potential clients.

• Follow up consistently with interested prospects and maintain regular communication.

• Accurately document call outcomes, prospect information, and follow-up activities.

• Maintain, organize, and regularly update lead records and CRM information.

• Schedule appointments or endorse qualified leads to the appropriate team member for further handling.

• Provide accurate daily and weekly updates on outbound calls, new leads, and overall prospecting activities.