Team Leader, Renewals (SaaS)

SupportNinja; Quezon City; Hybrid; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Competitive pay

Gov't benefits

Retirement match

Life insurance

Paid time off

Bonuses & incentives

Training & development

Job summary

SupportNinja is seeking a Team Lead, Commercial Renewals to manage the renewals team and partner with global sales leadership. You will develop processes to support customer renewals and ensure alignment with Sales Areas across Commercial and Growth, maximizing revenue while avoiding overlap with AE teams.

The role focuses on improving renewal strategies, driving performance metrics, and collaborating with Sales, Operations, Marketing, Customer Success, and Finance to enable successful renewals

Qualifications

• 4-5+ years in Renewals or Sales Ops within software or SaaS.
• 3-5+ years leading a team.
• Experience working with sales leaders and sales reps; strong collaboration.
• Experience optimizing results with strong financial knowledge and operational mindset.
• Experience with CRM systems, preferably Salesforce.

Responsibilities

• Lead the North America, APAC and EMEA renewal processes to maximize revenue.
• Coordinate with Sales, Renewals, and CS leadership for go-to-market programs.
• Create summaries of performance metrics for regional focus.
• Support renewal strategies and process improvements across teams.
• Oversee renewal forecasting, planning, and budgeting activities.
• Collaborate with Sales, Operations, Marketing, CS and Finance to drive renewals success.

Skills

Sales leadership

CRM: Salesforce

Cross-functional collaboration

Negotiation

Communication

Project management

Tools

Salesforce

Job description

Work Setup: Hybrid (Once-a-month onsite at The Sanctum, SM - North EDSA, QC)

Start Date: ASAP

Schedule: 9:00PM-6:00AM (Manila) | M-F

Equipment:Company provided

JOB SUMMARY:

The Team Lead role will manage the Commercial Renewals team, partnering with geographic Sales leadership and developing/managing processes to support the customer renewal process. You will also manage multiple Sales Areas (Commercial and Growth) renewal processes to maximize revenue growth.

Renewals are the lifeblood of a SaaS company's revenue stream, and this leadership role will focus on the achievement of renewals targets while also not competing with the Sales teams. The renewals sales organization is a support organization to the subscription Account Executives.

What does a day in the life of a Team Leader, Commercial Renewals look like?

• Partner with the North American, APAC and EMEA Renewal, Sales, and Renewals LT to refine our renewals strategy, process, and engagement with the North American, APAC and EMEA Sales teams and other cross-functional teams within CS org.
• Ensure that Renewal procedures are understood and implemented across the teams.
• Manage the North American, APAC and EMEA renewal process to maximize revenue growth and to achieve our sales/revenue goals.
• Partner with the Sales, Renewals, and Renewals and/or CS leadership to ensure understanding of our go-to-market sales/renewals programs and other initiatives of the business that the Renewals group should be aligned to.
• Provide role clarity for team members and link departmental goals to the larger organization.
• Create summaries of performance metrics that help the region/market sales organization focus on renewals execution, customer success, and account planning for the renewal.
• Engage with the operations team to establish an analysis of trends and performance to identify greater efficiencies and achieve operational excellence.
• Assist Sales or Renewal reps and leadership with renewal negotiations.
• Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success, and Finance/Accounting.
• Partner with broader Renewals organization to create better alignment inter-teams Renewals organization and that of cross-functional teams that ensure the continued success of the renewals program and the team at large.
• Help manage sales forecasting, planning, and budgeting processes used within the sales organization.
• Provide analytical support to improve strategies, coverage models, and sales team configurations to optimize sales effectiveness.
• Help develop a renewal and customer success operations function within the business
• Provide day-to-day operational support to sales and customer success reps – reports, proposals, basic CRM requests, etc.
• Provide reports on key performance metrics and dashboards that help the sales organization focus on performance drivers.
• Assist in key sales planning activities, including regular updates to quotas, headcount, territories, and sales plans.
• Partner with Sales leadership to identify opportunities for process improvement.

What are the required qualifications of a Team Leader, Commercial Renewals?

• 4-5+ years of strong sales experience in Renewals, Sales or Sales Operations within software or solutions sales organizations. Or 3-5+ years of previous sales operations experience in a software-as-a-service (SaaS) company.
• Experience working directly with sales leaders and sales reps are required Experience with support tools and phone systems..
• 3-5+ years of experience leading a team.
• Experience optimizing results based on financial knowledge and an operational mindset.
• Experienceestablishing trusted relationships with current and prospective clients and other teams.
• Experience driving customer success in a \"win as a team\" environment.
• Experience managing projects/initiatives up to 3 months in duration and involving multiple stakeholders is a plus.
• Highly independent; can manage multiple projects simultaneously and prioritize work with minimal day-to-day supervision
• Excellent written and verbal communication skills.
• Comfortable in a fast-paced environment with multiple deadlines and fast turnarounds.
• Experience collaborating with multiple stakeholders across the company.
• 3+ years of intermediate-user level of CRM, preferably in Salesforce

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.