CLM Application Support Engineer - Hybrid 1-Year Contract

vCustomer Philippines, Inc.; Makati; Hybrid; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Health coverage

Career growth

Training programs

Job summary

Tech Mahindra Philippines is seeking an Application Support Engineer for Contract Lifecycle Management systems. You will join the Contracts Sales and Support delivery team to provide support, configuration, automation, and integration for the Sirion Labs CLM platform, working with a global team to serve diverse customers.

The role involves troubleshooting production issues, gathering requirements, configuring applications, and collaborating with developers to deploy solutions in production.

Qualifications

• Bachelor's degree in Computer Science, MIS or Business, Finance and Accounting.
• Solid years of application operations support and/or project implementation.
• Experience in Sirion Labs or any CLM tools.
• Experience in code development and other programming language a plus; Java.
• Good foundation in ITSM and Agile processes; ITIL certified a plus.

Responsibilities

• Troubleshoot, analyze, coordinate, and resolve production issues.
• Gather business requirements with partners and map to Sirion Labs solutions.
• Configure Sirion Labs to meet business needs or resolve issues.
• Develop expertise for code analysis and low-code development; support security, CI, and automation.
• Collaborate with developers to design, code, and implement solutions.
• Deploy these solutions to production.

Skills

Java

ITIL

Agile methodologies

Problem-solving

Communication skills

Education

Bachelor's degree in Computer Science, MIS or Business, Finance and Accounting

Tools

Sirion Labs

CLM tools

Job description

Tech Mahindra Philippines is seeking an Application Support Engineer for Contract Lifecycle Management systems. You will join the Contracts Sales and Support delivery team to provide support, configuration, automation, and integration for the Sirion Labs CLM platform, working with a global team to serve diverse customers.

The role involves troubleshooting production issues, gathering requirements, configuring applications, and collaborating with developers to deploy solutions in production.