Advanced Teamcenter Support Engineer (Remote/Hybrid)

Siemens Mobility; Mexico; Hybrid; MXN 420,000 - 600,000; Full time

Job summary

Siemens Mobility is seeking an Advanced Application Support Engineer to join its Global Teamcenter Application Support group. This role suits someone with a solid foundation in technical or application support seeking growth and independence.

You will troubleshoot enterprise applications across Linux and Windows, analyze logs and configurations, and collaborate with product development, Cloud/IT, and global teams to drive issue resolution.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years in technical/support roles.
• Experience troubleshooting enterprise software.
• Strong analytical and troubleshooting skills.
• Proficient with Linux and Windows command-line tools.
• Fundamental networking concepts (TCP/IP, DNS, HTTP/HTTPS).
• Experience analyzing logs and diagnostics.
• Ability to manage multiple issues by priority.
• Willingness to learn new technologies and escalate when needed.
• Good written and verbal communication in English.
• Ability to work with a global distributed team.

Responsibilities

• Provide technical support for Teamcenter and related technologies.
• Investigate application, configuration, and infrastructure issues.
• Analyze logs, diagnostics, and error messages to identify causes.
• Troubleshoot across Linux and Windows environments.
• Reproduce issues in internal environments and develop test scenarios.
• Manage customer cases and communicate progress through resolution.
• Prioritize cases based on severity and impact.
• Participate in escalations with senior engineers and other teams.
• Engage cross-team to gather necessary evidence before escalation.
• Communicate findings clearly to customers and internal stakeholders.
• Document troubleshooting steps and root causes.
• Contribute to knowledge base and documentation.
• Identify recurring issues and suggest process improvements.
• Continuously develop knowledge of Teamcenter and tech stack.

Skills

Linux

Windows

Networking basics

Log analysis

English fluency

Communication skills

Problem solving

Education

Bachelor's degree in Computer Science / IT

Tools

Jira

IBM DOORS

Simulink

Azure DevOps

Teamcenter

PostgreSQL

Job description

Siemens Mobility is seeking an Advanced Application Support Engineer to join its Global Teamcenter Application Support group. This role suits someone with a solid foundation in technical or application support seeking growth and independence.

You will troubleshoot enterprise applications across Linux and Windows, analyze logs and configurations, and collaborate with product development, Cloud/IT, and global teams to drive issue resolution.