Clinical Triage and Patient Support (New York State RN license/USRN

Datamatics; Pasig; On-site; PHP 420,000 - 780,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Company Christmas gift

Company events

Opportunities for promotion

Promotion to permanent employee

Job summary

Datamatics seeks a qualified RN to provide telephone-based clinical triage on a 24x7 nurse triage line. You will assess symptoms, follow protocols, and escalate urgent cases to physicians as needed.

You will document all actions in the EMR/CRM and ensure HIPAA compliance in a fast-paced, in-person setting in Metro Manila. Prior nurse-triage and ModMed exposure are valued.

Qualifications

• Active NY State RN license is mandatory.
• Prior nurse-triage experience required.
• Experience with EMR/CRM systems; ModMed exposure is an asset.
• BLS preferred; ACLS an advantage.

Responsibilities

• Conduct structured clinical assessment of patient symptoms, duration, severity, history, and risk factors.
• Apply triage protocols and decision-support tools to determine level of care.
• Identify red flags and escalate urgent cases to physicians or emergency services.
• Determine disposition and provide self-care guidance or referrals.
• Document assessment and follow-up actions in real time in the EMR/CRM.
• Meet service, quality, documentation, and HIPAA requirements in a 24x7 environment.

Skills

Clinical assessment

Emergency escalation

Patient education

Documentation

HIPAA compliance

English communication

Empathy & listening

Education

Active NY State RN license

Registered Nurse credential

Tools

EMR/CRM systems

ModMed exposure

Job description

Job description:

ROLE SUMMARY:

• Provides telephone-based clinical triage and patient support for a 24x7 nurse triage line. The role independently assesses symptoms using approved protocols, identifies red flags, determines appropriate disposition, provides patient guidance, and escalates urgent or complex cases to physicians or emergency services. This profile directly aligns to the OP4073 core nurse-triage requirement.

KEY RESPONSIBILITIES:

• Conduct structured clinical assessment of patient symptoms, duration, severity, relevant history, and risk factors.
• Apply approved triage protocols and clinical decision-support tools to determine the appropriate level of care.
• Identify clinical red flags and promptly escape urgent or emergent cases to the physician/on-call provider or emergency services.
• Determine disposition, including self-care guidance, non-urgent appointment scheduling, physician escalation, urgent care, or emergency department referral.
• Provide clear, evidence-based patient education and next-step guidance within approved scope and protocols.
• Document assessment, disposition, escalation, and follow-up actions accurately and in real time in the designated EMR/CRM.
• Meet defined service, quality, documentation, schedule-adherence, and HIPAA requirements in a 24x7 environment.
• Participate in training, certification, quality calibration, coaching, and continuous improvement activities.

MINIMUM QUALIFICATIONS:

• Active, unrestricted New York State RN license – mandatory
• Active Registered Nurse credential
• Prior nurse-triage experience
• Orthopedic / musculoskeletal experience preferred
• Physician-group, health-system, ambulatory, or similar clinical experience preferred
• BLS preferred; ACLS an advantage
• Experience with EMR/CRM systems; ModMed exposure an advantage

CORE SKILLS:

• Clinical assessment & symptom triage
• Red-flag identification & emergency escalation
• Clinical disposition & protocol adherence
• Patient education & care navigation
• Critical thinking & prioritization
• Accurate clinical documentation
• HIPAA / patient-data privacy awareness
• English communication, empathy & active listening

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person