Registered Nurse (RN) – Clinical Dispatch

Altrue; Urdaneta; Remote; PHP 1,846,000 - 2,585,000; Full time

Job summary

A healthcare provider is seeking a licensed Registered Nurse for a remote Clinical Dispatch role. This position requires clinical judgment, patient communication, and operational coordination to ensure efficient patient care. Responsibilities include reviewing clinical intake requests, facilitating telehealth interactions, and maintaining accurate documentation. Candidates should possess strong clinical skills, excellent English communication, and a minimum of 2 years of hospital experience. The role involves working night shifts to align with U.S. time zones.

Qualifications

• Active Philippine RN license required.
• A minimum of 2 years of hospital-based clinical experience is preferred.
• Strong clinical skills and attention to detail are necessary.
• Excellent English communication skills (verbal and written).
• Experience with EMR systems.

Responsibilities

• Review and conduct clinical intake screenings.
• Coordinate telehealth encounters and ensure accurate documentation.
• Participate in clinical rounds for care planning.
• Accurately document clinical information in the EMR system.
• Coordinate telehealth visits by setting up virtual visits and collecting vitals, meds, history, and allergies.
• Participate in clinical rounds to assist with care planning and notify teams on abnormal labs or follow-ups.
• Maintain HIPAA-compliant, organized documentation and serve as backup dispatcher when needed.

Skills

Strong clinical assessment and triage skills

Excellent English communication skills (verbal and written)

Strong organizational and multitasking abilities

High attention to detail and documentation accuracy

Night shift experience

Education

Active Philippine RN license

At least 2 years of hospital-based clinical experience

Tools

Experience with EMR systems

Job description

📢 We’re Hiring: RN – Clinical Dispatch

We are seeking a licensed Registered Nurse to join our growing healthcare operations team supporting a U.S.-based healthcare partner. This role combines clinical judgment, patient communication, and operational coordination to ensure timely, appropriate, and well-coordinated patient care.

This is not a bedside role. Instead, you will apply your clinical expertise in a fast-paced remote care environment — screening cases, facilitating telehealth encounters, coordinating care teams, and ensuring accurate documentation.

If you are detail-oriented, clinically strong, and confident communicating in a dynamic setting, we’d love to hear from you.

🎯 Key Responsibilities

Clinical Intake & Screening

• Review incoming intake requests for clinical appropriateness
• Conduct pre-clinical intake screenings, including:
  • History of Present Illness (HPI)
  • Past Medical History (PMH)
  • Current medications and allergies
• Obtain relevant clinical information from primary care providers, specialists, and pharmacies as needed
• Accurately document clinical information in the EMR system

Patient Communication & Telehealth

• Conduct ETA calls prior to provider visits
• Address patient questions related to referrals, care plans, and visit expectations
• Coordinate with clinical and operational teams to relay key patient information
• Facilitate telehealth encounters by:
  • Setting up virtual visits
  • Collecting clinical information (vitals, medications, history, allergies)
  • Ensuring complete and accurate documentation

Care Coordination & Clinical Support

• Participate in clinical rounds to assist with care planning
• Notify appropriate teams regarding abnormal labs or follow-up needs
• Support aftercare coordination, including chart review and order placement
• Place ancillary service orders as required

Operational & Backup Support

• Maintain organized and accurate documentation
• Ensure HIPAA compliance and patient confidentiality
• Serve as backup dispatcher when needed (training provided)
• Adapt to evolving responsibilities as the role develops

✅ Must-Have Qualifications

• Active Philippine RN license
• At least 2 years of hospital-based clinical experience (ER, ICU, urgent care, or med-surg preferred)
• Strong clinical assessment and triage skills
• Excellent English communication skills (verbal and written)
• Experience with EMR systems
• Comfortable working night shift (U.S. time zone)
• Strong organizational and multitasking abilities
• High attention to detail and documentation accuracy
• Must have at least 100MBPS internet speed and have backup internet.

🌟 Preferred Qualifications

• Experience in telehealth, case management, or care coordination
• Familiarity with U.S. healthcare workflows
• Previous healthcare BPO or remote clinical support experience
• Experience in dispatch or patient flow coordination
• Have power backup incase of power interruption