Clinical Triage and Patient Support (New York State RN license)

Datamatics; Pasig; On-site; PHP 3,757,000 - 5,636,000; Full time

Job summary

Datamatics seeks an experienced registered nurse to provide telephone-based clinical triage and patient support for a 24x7 nurse triage line. The role involves solo assessments, escalation to physicians or emergency services, and patient education within approved protocols.

Candidates must hold an active New York State RN license, be adept with EMR/CRM systems (ModMed preferred), and comply with HIPAA and quality standards in a fast-paced environment.

Qualifications

• Active, unrestricted New York State RN license – mandatory.
• Active Registered Nurse credential.
• EMR/CRM systems experience; ModMed exposure an advantage.
• Orthopedic / musculoskeletal experience preferred.
• Physician-group, health-system, ambulatory, or similar clinical experience preferred.
• BLS preferred; ACLS an advantage.

Responsibilities

• Conduct structured clinical assessment of patient symptoms, duration, severity, history, and risk factors.
• Apply approved triage protocols and clinical decision-support tools to determine level of care.
• Identify red flags and promptly escalate urgent or emergent cases to physician/on-call provider or emergency services.
• Provide clear, evidence-based patient education and next-step guidance within approved scope.
• Document assessment, disposition, escalation, and follow-up actions in EMR/CRM.
• Meet HIPAA requirements in a 24x7 environment.
• Participate in training, certification, quality calibration, coaching, and continuous improvement activities.

Skills

Clinical assessment

Symptom triage

Emergency escalation

Clinical documentation

HIPAA awareness

Education

New York State RN license

Registered Nurse credential

BLS certification

ACLS (advantage)

Tools

EMR/CRM systems (ModMed)

Job description

• Provides telephone-based clinical triage and patient support for a 24x7 nurse triage line. The role independently assesses symptoms using approved protocols, identifies red flags, determines appropriate disposition, provides patient guidance, and escalates urgent or complex cases to physicians or emergency services. This profile directly aligns to the OP4073 core nurse-triage requirement.

KEY RESPONSIBILITIES:

• Conduct structured clinical assessment of patient symptoms, duration, severity, relevant history, and risk factors.
• Apply approved triage protocols and clinical decision-support tools to determine the appropriate level of care.
• Identify clinical red flags and promptly escalated urgent or emergent cases to the physician/on-call provider or emergency services.
• Provide clear, evidence-based patient education and next-step guidance within approved scope and protocols.
• Document assessment, disposition, escalation, and follow-up actions accurately and in real time in the designated EMR/CRM.
• Meet defined service, quality, documentation, schedule-adherence, and HIPAA requirements in a 24x7 environment.
• Participate in training, certification, quality calibration, coaching, and continuous improvement activities.

MINIMUM QUALIFICATIONS:

• Active, unrestricted New York State RN license – mandatory
• Active Registered Nurse credential
• Orthopedic / musculoskeletal experience preferred
• Physician-group, health-system, ambulatory, or similar clinical experience preferred
• BLS preferred; ACLS an advantage
• Experience with EMR/CRM systems; ModMed exposure an advantage

CORE SKILLS:

• Clinical assessment & symptom triage
• Red-flag identification & emergency escalation
• Clinical disposition & protocol adherence
• Critical thinking & prioritization
• Accurate clinical documentation
• HIPAA / patient-data privacy awareness