USRN - New York (Clinical Triage and Patient Support)

Datamatics Careers- Philippines; Pasig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Datamatics Careers- Philippines seeks a licensed RN to provide telephone-based clinical triage and patient support for a 24x7 nurse triage line. The role independently assesses symptoms using approved protocols, identifies red flags, determines disposition, and escalates urgent or complex cases to physicians or emergency services.

You will document assessments in EMR/CRM, meet HIPAA requirements, participate in training and quality calibration, and ensure compliance with service and

Qualifications

• Active, unrestricted New York State RN license — mandatory
• Active Registered Nurse credential
• Orthopedic / musculoskeletal experience preferred
• Physician-group or health-system clinical experience preferred
• BLS preferred; ACLS an advantage
• Experience with EMR/CRM systems; ModMed exposure an advantage

Responsibilities

• Conduct structured clinical assessment of patient symptoms, duration and risk factors
• Apply triage protocols to determine level of care
• Identify red flags and escalate urgent cases to physician or emergency services
• Provide patient education and next-step guidance within approved scope
• Document assessment, disposition, escalation in EMR/CRM in real time
• Meet service, quality, documentation, schedule adherence, HIPAA requirements
• Participate in training, certification, quality calibration and improvements

Skills

Clinical assessment & triage

Red-flag identification & escalation

Clinical disposition & protocols

Critical thinking & prioritization

Accurate clinical documentation

HIPAA / patient-data privacy

Education

RN license (New York)

Registered Nurse credential

Tools

EMR/CRM systems

ModMed exposure

Job description

Provides telephone-based clinical triage and patient support for a 24x7 nurse triage line.

The role independently assesses symptoms using approved protocols, identifies red flags,

determines appropriate disposition, provides patient guidance, and escalates urgent or

complex cases to physicians or emergency services. This profile directly aligns to the

KEY RESPONSIBILITIES

• Conduct structured clinical assessment of patient symptoms, duration, severity, relevant history, and risk factors.
• Apply approved triage protocols and clinical decision-support tools to determine the appropriate level of care.
• Identify clinical red flags and promptly elevate urgent or emergent cases to the physician/on-call provider or emergency services.
• Provide clear, evidence-based patient education and next-step guidance within approved scope and protocols.
• Document assessment, disposition, escalation, and follow-up actions accurately and in real time in the designated EMR/CRM.
• Meet defined service, quality, documentation, schedule‑adherence, and HIPAA requirements in a 24x7 environment.
• Participate in training, certification, quality calibration, coaching, and continuous‑improvement activities.

MINIMUM QUALIFICATIONS

• Active, unrestricted New York State RN license – mandatory
• Active Registered Nurse credential
• Orthopedic / musculoskeletal experience preferred
• Physician-group, health‑system, ambulatory, or similar clinical experience preferred
• BLS preferred; ACLS an advantage
• Experience with EMR/CRM systems; ModMed exposure an advantage

CORE SKILLS

• Clinical assessment & symptom triage
• Red‑flag identification & emergency escalation
• Clinical disposition & protocol adherence
• Critical thinking & prioritization
• Accurate clinical documentation
• HIPAA / patient‑data privacy awareness