Clinical Ops Leader & Health Tech SME

Quilt Health; Boston; Hybrid; PHP 7,385,000 - 9,846,000; Full time

Benefits offered by this job

Medical benefits

Disability insurance

Life insurance

Flexible time off

Rest and recharge week

Hybrid work model

Casual dress

Job summary

Quilt Health is seeking a startup-minded RN or NP to serve as the clinical SME and operations lead, reporting to the CEO. You will bridge clinical care and fast-moving software development, guiding patient and clinician support workflows and product strategies.

You will shape intake workflows, data curation, and care-team interactions grounded in real-world clinical culture, delivering actionable feedback and seamless experiences for patients and providers.

Qualifications

• Active, unencumbered RN or NP license in Massachusetts (or eligible for licensure).
• 3+ years of clinical experience in triage, patient intake, care navigation, or chronic disease management.
• 1+ years in a digital health startup or healthtech/product team.
• Ability to translate clinical realities into technical user stories and data workflows.
• Experience with EHR systems (Epic) is desirable; EPIC certification preferred but not required.

Responsibilities

• Partner with Product and Engineering to inform clinical data collection and EHR standards.
• Lead patient onboarding during pilots and develop the Health Guide role.
• Develop content with marketing for patients, caregivers, clinicians, and health systems.
• Create standardized clinical screening guardrails and escalation pathways.
• Ensure structured data quality to support research and health system goals.

Skills

Clinical data translation

Cross-functional collaboration

Patient onboarding

Healthcare workflow design

Regulatory awareness

Education

RN or NP license (Massachusetts)

Tools

Epic EHR

Job description

Quilt Health is seeking a startup-minded RN or NP to serve as the clinical SME and operations lead, reporting to the CEO. You will bridge clinical care and fast-moving software development, guiding patient and clinician support workflows and product strategies.

You will shape intake workflows, data curation, and care-team interactions grounded in real-world clinical culture, delivering actionable feedback and seamless experiences for patients and providers.