Clinical Communications Coordinator

PsychPlus; Manila; Vor Ort; PHP 279.000 - 446.000; Vollzeit

Zusammenfassung

PsychPlus is seeking a highly organized Clinical Administrative Coordinator to support our clinical operations by handling high-volume patient and clinical email communications. You will monitor shared inboxes, respond to patient requests, and route and document requests to the appropriate departments while maintaining confidentiality and timely follow-up.

The role requires excellent written and verbal English communication, strong attention to detail, and the ability to manage multiple requests

Qualifikationen

• Experience in healthcare, medical administration, clinical coordination, patient support, or similar role preferred.
• Excellent written and verbal English communication skills.
• Strong attention to detail and accuracy.
• Ability to manage a high volume of emails and requests efficiently.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and meet response-time expectations.
• Strong computer skills and healthcare software and communication systems.
• Ability to handle sensitive patient information with professionalism and confidentiality.
• Experience with EHR/EMR systems, medical scheduling, prescription/refill requests, referrals, or prior authorizations is a plus.

Aufgaben

• Monitor and manage high-volume clinical and patient email inboxes throughout the day.
• Respond to patient inquiries related to appointments, medications, prescription refills, prior authorizations, and general clinical administrative needs.
• Review incoming requests and determine the appropriate next steps or department for resolution.
• Coordinate with providers, nurses, clinical staff, pharmacies, and other internal teams as needed.
• Track pending requests and follow up to ensure timely resolution.
• Maintain accurate and organized patient documentation and communication records.
• Escalate urgent, sensitive, or clinically significant concerns to the appropriate clinical staff.
• Ensure patient communications are professional, clear, accurate, and handled in a timely manner.
• Follow established workflows, protocols, and HIPAA/privacy requirements.
• Support the clinical team with additional administrative tasks as needed.

Kenntnisse

English communication

Attention to detail

Email management

Time management

HIPAA/compliance

EHR/EMR familiarity

Healthcare administration

Jobbeschreibung

PsychPlus is seeking a highly organized Clinical Administrative Coordinator to support our clinical operations by handling high-volume patient and clinical email communications. You will monitor shared inboxes, respond to patient requests, and route and document requests to the appropriate departments while maintaining confidentiality and timely follow-up.

The role requires excellent written and verbal English communication, strong attention to detail, and the ability to manage multiple requests