Clinical Administrative Coordinator

PsychPlus; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

PsychPlus is seeking a highly organized Clinical Administrative Coordinator to support our clinical operations by handling high-volume patient and clinical email communications. You will monitor shared inboxes, respond to patient requests, and route and document requests to the appropriate departments while maintaining confidentiality and timely follow-up.

The role requires excellent written and verbal English communication, strong attention to detail, and the ability to manage multiple requests

Qualifications

• Experience in healthcare, medical administration, clinical coordination, patient support, or similar role preferred.
• Excellent written and verbal English communication skills.
• Strong attention to detail and accuracy.
• Ability to manage a high volume of emails and requests efficiently.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and meet response-time expectations.
• Strong computer skills and healthcare software and communication systems.
• Ability to handle sensitive patient information with professionalism and confidentiality.
• Experience with EHR/EMR systems, medical scheduling, prescription/refill requests, referrals, or prior authorizations is a plus.

Responsibilities

• Monitor and manage high-volume clinical and patient email inboxes throughout the day.
• Respond to patient inquiries related to appointments, medications, prescription refills, prior authorizations, and general clinical administrative needs.
• Review incoming requests and determine the appropriate next steps or department for resolution.
• Coordinate with providers, nurses, clinical staff, pharmacies, and other internal teams as needed.
• Track pending requests and follow up to ensure timely resolution.
• Maintain accurate and organized patient documentation and communication records.
• Escalate urgent, sensitive, or clinically significant concerns to the appropriate clinical staff.
• Ensure patient communications are professional, clear, accurate, and handled in a timely manner.
• Follow established workflows, protocols, and HIPAA/privacy requirements.
• Support the clinical team with additional administrative tasks as needed.

Skills

English communication

Attention to detail

Email management

Time management

HIPAA/compliance

EHR/EMR familiarity

Healthcare administration

Job description

We are seeking a highly organized and detail-oriented Clinical Administrative Coordinator to support our clinical operations by managing high-volume patient and clinical email communications.

This role will be responsible for monitoring shared clinical inboxes, responding to patient requests, coordinating with providers and clinical staff, and ensuring that requests are accurately documented, appropriately routed, and followed through to resolution.

The ideal candidate is an excellent written communicator who can manage multiple requests simultaneously while maintaining accuracy, professionalism, confidentiality, and timely follow-up.

Key Responsibilities

• Monitor and manage high-volume clinical and patient email inboxes throughout the day.
• Respond to patient inquiries related to appointments, medications, prescription refills, prior authorizations, and general clinical administrative needs.
• Review incoming requests and determine the appropriate next steps or department for resolution.
• Coordinate with providers, nurses, clinical staff, pharmacies, and other internal teams as needed.
• Track pending requests and follow up to ensure timely resolution.
• Maintain accurate and organized patient documentation and communication records.
• Escalate urgent, sensitive, or clinically significant concerns to the appropriate clinical staff.
• Ensure patient communications are professional, clear, accurate, and handled in a timely manner.
• Follow established workflows, protocols, and HIPAA/privacy requirements.
• Support the clinical team with additional administrative tasks as needed.

Qualifications

• Previous experience in healthcare, medical administration, clinical coordination, patient support, or a similar role preferred.
• Excellent written and verbal English communication skills.
• Strong attention to detail and accuracy.
• Ability to manage a high volume of emails and requests efficiently.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and meet response-time expectations.
• Strong computer skills and healthcare software and communication systems.
• Ability to handle sensitive patient information with professionalism and confidentiality.
• Experience with EHR/EMR systems, medical scheduling, prescription/refill requests, referrals, or prior authorizations is a plus.

What We’re Looking For

The ideal candidate is someone who can stay organized under pressure, communicate professionally with patients, and keep clinical requests moving without losing track of details.

Experience working with U.S. healthcare or behavioral health organizations is highly preferred.