Clinical Admin Coordinator — Patient Communications & Scheduling

PsychPlus; Philippines; On-site; PHP 400,000 - 560,000; Full time

Job summary

PsychPlus in the Philippines is seeking a Clinical Administrative Coordinator to support clinical operations by managing high-volume patient and clinical email communications. The role requires accurate documentation, appropriate routing, and timely follow-up.

You will monitor inboxes, respond to inquiries about appointments, medications, refills, and prior authorizations, and coordinate with providers, nurses, and pharmacies. Strong written English and confidentiality are essential.

Qualifications

• Experience in healthcare administration or similar roles preferred.
• Excellent written and verbal English communication.
• Strong attention to detail and accuracy.
• Ability to manage a high volume of emails and requests efficiently.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and meet response-time expectations.
• Strong computer skills and healthcare software/communication systems.
• Ability to handle sensitive patient information with professionalism and confidentiality.
• Experience with EHR/EMR systems, medical scheduling, referrals, or prior authorizations is a plus.

Responsibilities

• Monitor and manage high-volume clinical and patient email inboxes throughout the day.
• Respond to patient inquiries related to appointments, medications, prescription refills, prior authorizations, and general clinical administrative needs.
• Review incoming requests and determine the appropriate next steps or department for resolution.
• Coordinate with providers, nurses, clinical staff, pharmacies, and other internal teams as needed.
• Track pending requests and follow up to ensure timely resolution; maintain accurate and organized patient documentation and communication records.
• Escalate urgent, sensitive, or clinically significant concerns to the appropriate clinical staff.
• Ensure patient communications are professional, clear, accurate, and handled in a timely manner.
• Follow established workflows, protocols, and HIPAA/privacy requirements.
• Support the clinical team with additional administrative tasks as needed.

Skills

Written English

Verbal English

Attention to detail

Organizational skills

Time management

Email management

HIPAA compliance

EHR/EMR experience

Healthcare software

Tools

EHR/EMR systems

Job description

PsychPlus in the Philippines is seeking a Clinical Administrative Coordinator to support clinical operations by managing high-volume patient and clinical email communications. The role requires accurate documentation, appropriate routing, and timely follow-up.

You will monitor inboxes, respond to inquiries about appointments, medications, refills, and prior authorizations, and coordinate with providers, nurses, and pharmacies. Strong written English and confidentiality are essential.