Patient Experience & Care Coordinator

Care Center Clinic; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Care Center Clinic is seeking a Patient Services Coordinator to handle client communication, administrative support, care management assistance, and quality assurance to smooth clinic operations. You will provide clear instructions, explain procedures, build rapport, and maintain confidentiality while supporting the healthcare team.

The role involves handling inquiries via calls and emails, operating Bizbox Registration and EMR systems, and scheduling client appointments to ensure efficient

Qualifications

• Clear and accurate instructions to clients.
• Ability to explain clinic procedures clearly to clients.
• Strong client rapport with professionalism.
• Facilitate clear communication between client and healthcare team.
• Strict confidentiality standards.
• Timely handling of client inquiries via calls and emails.
• Proficient operation of Bizbox Registration and EMR systems.
• Handle HMO approvals with knowledge of policies.
• Schedule and manage client appointments efficiently.
• Understand patients' health needs to provide appropriate support.

Responsibilities

• Provide clear and accurate instructions to clients.
• Explain clinic procedures in an understandable way.
• Build rapport with clients while staying respectful and professional.
• Facilitate communication between clients and the healthcare team.
• Maintain strict confidentiality of client information.
• Handle inquiries via calls and emails promptly and with care.
• Operate Bizbox Registration and EMR systems effectively.
• Keep client records up to date with confidentiality.
• Process HMO approvals with knowledge of policies.
• Schedule and manage client appointments to support clinic operations.

Skills

Clear instructions

Explain procedures

Client rapport

Communication facilitation

Confidentiality

Inquiries handling

Bizbox EMR

HMO approvals

Appointment scheduling

Patient needs understanding

Tools

Bizbox Registration

EMR systems

Job description

Care Center Clinic is seeking a Patient Services Coordinator to handle client communication, administrative support, care management assistance, and quality assurance to smooth clinic operations. You will provide clear instructions, explain procedures, build rapport, and maintain confidentiality while supporting the healthcare team.

The role involves handling inquiries via calls and emails, operating Bizbox Registration and EMR systems, and scheduling client appointments to ensure efficient