Patient Care Coordinator

Virtual Coworker Inc.; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Virtual Coworker Inc. seeks a qualified Care Coordinator to support patients and providers across service lines through in-person, phone, or electronic communications.

You will collaborate with the care team to ensure high-quality, integrated care and will match requests based on treatment needs, insurance compatibility, and provider availability. You will also manage scheduling, records requests, updates of patient information, and releases of information, while maintaining HIPAA compliance and

Qualifications

• Associates or Bachelor’s degree preferred, or equivalent combination of education and experience.
• Prior experience in healthcare, customer service or similar roles preferred.
• Proficiency with systems including electronic health records (EHR), Microsoft, Adobe, and Google Suite.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.
• Strong organizational and time management skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Unwavering commitment to patient-centered care and professional ethics.

Responsibilities

• Respond to patient and provider support requests and communications via in-person, phone or electronic channels.
• Collaborate with care team members to prioritize quality and integrated care.
• Match new and current patient service requests based on set criteria (reason for treatment, insurance, provider availability).
• Monitor documentation completion to ensure regulatory compliance.
• Handle scheduling, records requests, releases of information, and information updates.
• Support other care coordinators to deliver patient-centered, trauma-informed care.
• Provide data and qualitative feedback to improve organizational processes.

Skills

Healthcare experience

Excellent communication

Attention to detail

Organizational skills

Time management

Education

Associates or Bachelor’s degree

Tools

EHR systems

Microsoft

Adobe

Google Suite

Job description

Respond to patient and provider support requests and communications for all service lines via in-person, phone or electronic communication.

Communicate with providers to ensure collaboration among members of the care team prioritizing quality, integrated care.

Match new and current patient service requests based on criteria set for patient-provider matching such as reason for seeking treatment, appropriateness for care, insurance compatibility, and provider availability.

Monitor patient completion of documentation requirements to ensure compliance with organizational policy and procedure.

Perform patient care support tasks related to scheduling, records requests and releases of information, patient information updates (e.g., demographics, contact info), documentation assignments, medication refills, and technology troubleshooting.

Collaborate and support other care coordinators to ensure the care team prioritizes quality, integrated care.

Report qualitative and quantitative information to Patient Care Specialists and Care Manager to support ongoing feedback of organizational processes.

Provide trauma-informed support by responding to team members or patients with empathy and professionalism.

Comply with all relevant federal and state laws, regulations, and ethical guidelines related to mental healthcare such as but not limited to the HIPAA Privacy Rule, the Mental Health Procedures Act, and the Health Information Technology for Economic and Clinical Health Act.

Support a positive and collaborative work environment with team members.

Must Haves

• Associates or Bachelor's degree preferred, or equivalent combination ofeducation and experience.
• Prior experience in healthcare, customer service or similar roles preferred.
• Proficiency with systems including electronic health records (EHR),Microsoft, Adobe, and Google Suite.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.
• Strong organizational and time management skills.
• Ability to work both independently and collaboratively in a fast-pacedenvironment.
• Unwavering commitment to patient-centered care and professional ethics.