Clinic Cluster Specialist

RELIANCECARE INC.; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

RELIANCECARE INC. in Mandaluyong City is seeking a Clinic Operations Specialist to oversee daily clinic operations, staffing, compliance, inventory, and client coordination for efficient service delivery.

The role requires a health allied degree and an active PRC license, with 1–2 years in a supervisory clinic or operations role. Willing to be assigned in Greenfield District, Mandaluyong City.

Qualifications

• College graduate of Health Allied Degree (Nursing, Medical Technology, etc).
• Active PRC License is required.
• COS/BOSH training is advantageous.
• 1–2 years in clinical, business operations, or administrative supervisory roles.

Responsibilities

• Coordinate daily operations of assigned clinic accounts.
• Monitor compliance with clinic standards and client SLAs.
• Ensure implementation of ActiveOne clinic policies and processes.
• Conduct regular clinic visits and operational audits.
• Monitor clinic schedules and manpower deployment.
• Coordinate staffing with Recruitment and HR.
• Coach nurses and clinic staff.
• Evaluate staff performance using KPIs.

Skills

Operations coordination

Staff coaching

Education

Health Allied Degree

Job description

Job Overview

The Clinic Operations Specialist manages assigned clinic accounts by overseeing daily operations, staffing, compliance, inventory, and client coordination to ensure efficient service delivery and operational excellence.

Duties and Responsibilities

• Coordinates daily operations of assigned clinic accounts.
• Monitors compliance with clinic operational standards and client SLAs.
• Ensures implementation of ActiveOne clinic policies and operational processes.
• Conducts regular clinic visits and operational audits.
• Monitors clinic schedules and manpower deployment.
• Coordinates staffing requirements with Recruitment and HR Workforce
• Conducts coaching sessions with nurses and clinic personnel.
• Assists in evaluating staff performance through established KPIs
• Identifies performance gaps and recommends improvement plans.
• Supports implementation of disciplinary actions when necessary.
• Serves as Operations point of contact for assigned clients.
• Resolves routine client concerns and operational issues.
• Coordinates implementation of client requirements.
• Monitors clinic supplies and inventory, by maintaining monthly checks.
• Ensure timely replenishment of medicines and supplies.
• Coordinates equipment maintenance and repairs.
• Performs inventory validation during clinic audits.
• Collects clinic utilization data and reviews staffing and utilization trends.
• Conducts initial interviews for RN applicants.
• Investigate, document and coordinate corrective actions as well as monitor closure of action items for each Incident Report.
• Ensures proper communications and coordination with the Immediate Superior and Clinic Operations Head and performs additional tasks as delegated by the Clinic Operations Team Manager or Head of Operations to ensure the effective achievement of business priorities.

Qualifications

• College graduate of any Health Allied Degree (Nursing, Medical Technology, etc) (Required)
• Must have an Active PRC License
• Candidates with BOSH/COSH Training is highly advantageous
• Must have at least 1 to 2 years of experience in a clinical, business operations and/or administrative supervisory role
• Previous work experience as Clinic/Nurse Coordinator or Clinic Supervisor is highly advantageous
• Willing to be assigned in Greenfield District, Mandaluyong City