Operations Officer ( Corp. Clinic Management)

Equicom Health Services Inc. (Myhealth Clinic); Makati; On-site; PHP 420,000 - 660,000; Full time

Job summary

Equicom Health Services Inc. (Myhealth Clinic) is seeking an Operations Officer – Clinic Management in Makati, Philippines.

The role oversees operational performance for clinic accounts, ensuring service delivery aligns with KPIs and SLAs, and acts as the central coordinator among Business Development, Medical Affairs, clinic staff, and clients. The position is primarily office-based with occasional field visits to clinic sites and client locations.

Qualifications

• Bachelor's degree in Nursing, Medical Technology, or related medical field.
• 2–3 years in clinic operations or healthcare service delivery; supervisory or coordination experience preferred.
• Knowledge of occupational health and safety and clinic operations management.
• Strong computer skills: Google Workspace or MS Office.

Responsibilities

• Oversee operational performance of clinic accounts to ensure KPIs, SLAs, and service delivery standards.
• Manage staff scheduling, deployment, and coordination of clinic personnel assigned to accounts.
• Conduct periodic operational reviews, audits, and site visits to assess service quality and readiness.
• Provide operational guidance to clinic personnel and help maintain service continuity during staffing gaps.
• Support recruitment, onboarding, and training needs to maintain and improve staff performance.
• Serve as the primary operational liaison between Business Development, Medical Affairs, and clinic personnel.
• Coordinate clients' operational requirements and prepare operational requirements for commercial activities.
• Address operational concerns and ensure timely resolution or escalation.
• Manage operational documentation and reporting related to service delivery (census, audits, timekeeping, client feedback).
• Review operational data and reports to identify issues and propose improvements.

Skills

Coordination

Organisational skills

Communication skills

Problem-solving

Customer service

Multi-account management

Occupational health

Education

Bachelor's degree in Nursing

Bachelor's degree in Medical Technology

RN certification

Tools

Google Workspace

Microsoft Office

Job description

About the role

The Operations Officer – Clinic Management oversees the operational performance of clinic management accounts, ensuring efficient service delivery in line with agreed Key Performance Indicators and Service Level Agreements. The role acts as the central operational coordination point among Business Development, Medical Affairs, clinic personnel, clients, and other stakeholders. This position supports operational readiness, compliance with service standards, service continuity, and the timely resolution of operational concerns. The role is primarily office-based, with occasional field visits to clinic sites and client locations.

Key responsibilities

• Oversee the operational performance of clinic management accounts to ensure compliance with agreed KPIs, SLAs, and service delivery standards.
• Manage staff scheduling, deployment, and coordination of clinic personnel assigned to accounts.
• Conduct periodic operational reviews, audits, and site visits to assess service quality and operational readiness.
• Provide operational guidance to clinic personnel and help maintain service continuity during staffing gaps.
• Support the recruitment, onboarding, and orientation of clinic personnel, and identify training needs to maintain and improve staff performance.
• Serve as the primary operational liaison between Business Development, Medical Affairs, and clinic personnel.
• Coordinate clients' operational requirements and support the preparation of operational requirements for commercial and acquisition activities.
• Address operational concerns and ensure their timely resolution or escalation when necessary.
• Manage operational documentation and reporting related to service delivery, including census, audits, timekeeping records, and client feedback.
• Review operational data and reports to identify issues and recommend improvements to service delivery.
• Perform other duties that may be assigned from time to time.

What we're looking for

• Bachelor's degree in Nursing, Medical Technology, or another medical-related course.
• At least 2–3 years of experience in clinic operations, occupational health services, or healthcare service delivery, preferably with supervisory or coordination responsibilities.
• Knowledge of occupational health and safety and clinic operations management.
• Basic operational audit and reporting skills.
• Proficiency in Google Workspace or Microsoft Office applications.
• Strong coordination, organisational, interpersonal, and communication skills.
• Operational problem-solving and decision-making skills.
• A customer- and service-oriented mindset with the ability to manage multiple operational accounts and priorities.
• Occupational Health and Safety training.
• Registered Nurse (RN) and BOSH certification are preferred but not required.