Enterprise Client Success Specialist

PCS; Parañaque; On-site; PHP 279,000 - 502,000; Full time

Job summary

PCS is seeking an Enterprise Agent to support high-value business clients in the Philippines. You will respond to inquiries via calls, email, or ticketing, provide accurate information on products and services, and coordinate with cross-functional teams to resolve complex issues.

Ideal candidates hold a Bachelor's degree or relevant experience in customer service or account management, with strong communication and problem-solving skills and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor’s degree or relevant experience in customer service or account management.
• Strong communication and problem-solving skills.
• Experience handling corporate or enterprise accounts is an advantage.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond to inquiries from enterprise clients through calls, email, or ticketing.
• Provide accurate information on products, services, and technical issues.
• Coordinate with cross-functional teams to resolve complex concerns.
• Monitor and update client accounts, service requests, and documentation.
• Ensure high-quality service delivery and maintain strong client relationships.
• Follow company processes, service levels, and performance targets.

Skills

Communication

Problem solving

Multitasking

Account management

Education

Bachelor's degree

Job description

PCS is seeking an Enterprise Agent to support high-value business clients in the Philippines. You will respond to inquiries via calls, email, or ticketing, provide accurate information on products and services, and coordinate with cross-functional teams to resolve complex issues.

Ideal candidates hold a Bachelor's degree or relevant experience in customer service or account management, with strong communication and problem-solving skills and the ability to multitask in a fast-paced environment.