Client Success Specialist — Hybrid Night Shift

Cisive Inc.; Philippines; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Cisive Inc. is seeking a Client Service Representative to be the first point of contact for clients, delivering exceptional support and a seamless experience. The role emphasizes handling inquiries, resolving issues, and maintaining high SLAs.

The position requires a hybrid work arrangement in Quezon City with a night shift schedule. Candidates should have 3-5 years in client relations and preferably experience in background screening, coupled with excellent communication and multitasking

Qualifications

• Minimum of 3-5 years of client relations and a dedicated resource to a specified book of clients.
• Background Screening and/or pre-employment screening experience strongly preferred.
• High School Diploma or equivalent required; Secondary education degree strongly preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Handle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.
• Ensure client orders and information requests are delivered on time and that Service Level Agreements are met.
• Escalate issues/questions to appropriate internal resources.
• Efficiently partner with internal teams to solve client requests.
• Fully proficient in all internal Cisive systems and Internal SOPs
• Fully proficient in client facing systems and client SOPs
• Basic product knowledge
• Other assigned tasks on an as-needed basis
• Complete required training as assigned

Skills

Communication skills

Problem solving

Multi-tasking

Team collaboration

Proactive

Education

High School Diploma

Tools

Microsoft Office

Salesforce

Job description

Cisive Inc. is seeking a Client Service Representative to be the first point of contact for clients, delivering exceptional support and a seamless experience. The role emphasizes handling inquiries, resolving issues, and maintaining high SLAs.

The position requires a hybrid work arrangement in Quezon City with a night shift schedule. Candidates should have 3-5 years in client relations and preferably experience in background screening, coupled with excellent communication and multitasking