Client Service Representative

Cisive Philippines; Philippines; On-site; PHP 290,000 - 379,000; Full time

Job summary

Cisive Philippines is seeking a Client Service Representative to act as the primary client contact and deliver exceptional support. This hybrid role is based in Quezon City with a night shift schedule. The candidate should have 3–5 years of client relations experience, ideally with background screening knowledge.

Proficiency in Microsoft Office and Salesforce is preferred. Responsibilities include handling calls, emails, and chats, meeting SLAs, escalating issues, and coordinating with internal

Qualifications

• 3–5 years of client relations experience required.
• Background screening and/or pre-employment screening experience strongly preferred.
• Good written and verbal communication skills.

Responsibilities

• Handle inbound/outbound calls, emails, and chats in a service queue environment.
• Meet service level agreements and ensure timely delivery of client information.
• Escalate issues to appropriate internal resources as needed.
• Collaborate with internal teams to resolve client requests.
• Remain proficient in Cisive systems and client SOPs; complete required training.

Education

High School Diploma

Tools

Microsoft Office

Salesforce

Job description

Company Overview

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence. Our Values Integrity First: We uphold the highest ethical standards in everything we do. Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs. Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals. Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management. Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

Position Summary

The Client Service Representative serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience. The candidate must be willing to HYBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule.

Responsibilities

• Handle inbound calls, emails, and chats working in a service queue environment.
• Makes outbound contacts as needed.
• Ensure client orders and information requests are delivered on time and that Service Level Agreements are met.
• Escalate issues/questions to appropriate internal resources.
• Efficiently partner with internal teams to solve client requests.
• Fully proficient in all internal Cisive systems and Internal SOPs Fully proficient in client facing systems and client SOPs Basic product knowledge
• Other assigned tasks on an as-needed basis
• Complete required training as assigned

Qualifications

• Minimum of 3-5 years of client relations and a dedicated resource to a specified book of clients.
• Background Screening and/or pre-employment screening experience strongly preferred.
• High School Diploma or equivalent required; Secondary education degree strongly preferred.
• Self-motivated and proactive.
• Good problem solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to multi-task, prioritize and make sound business decisions.
• Proficiency in Microsoft Office required.
• Salesforce experience a plus.
• Ability to work independently and as part of a larger team.
• Enthusiastic about loving our clients and having the honor to work with their team.
• Goal Oriented.

About Our Services

Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence. Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road. Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.