Client Success & Solutions Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a customer support associate to assist internal and external stakeholders via email, phone, or other channels, handling requests and ensuring accurate transactional processing.

The role focuses on resolving inquiries, liaising with other teams, and delivering clear, proactive service while up-selling compatible products and services where appropriate.

Qualifications

• Experience handling customer requests via email, phone or other channels.
• Ability to articulate clearly and be understood.
• Proactive problem-solving and ability to connect customer needs to solutions.

Responsibilities

• Handle customer inquiries and requests, ensuring accurate transactional processing.
• Liaise with internal/external support teams to resolve issues promptly.
• Identify upsell opportunities and communicate relevant products/services to customers.

Skills

Strong English

Active listening

Comprehension

Probing skills

Upselling

Navigation & multitasking

Tools

MS Office

Outlook

Windows troubleshooting

Job description

Hammerjack Pty Ltd in the Philippines is seeking a customer support associate to assist internal and external stakeholders via email, phone, or other channels, handling requests and ensuring accurate transactional processing.

The role focuses on resolving inquiries, liaising with other teams, and delivering clear, proactive service while up-selling compatible products and services where appropriate.