IT Service Desk Specialist: Troubleshooter & Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an IT Helpdesk professional in the Philippines to handle user calls, prioritize issues, and resolve software and hardware problems. You will assist with setup, usage inquiries, and OS issues while coordinating with vendors as needed.

Ideal candidates have 2–5 years of IT Helpdesk experience, strong networking knowledge, and excellent communication skills for remote support and customer service. This full-time role emphasizes timely problem resolution and teamwork.

Qualifications

• Experience in IT Helpdesk support and customer service.
• Strong troubleshooting and communication abilities.
• Knowledge of Windows OS and networking concepts.

Responsibilities

• Receive, prioritize and respond to user calls about major software/hardware problems.
• Resolve simple and complex software/hardware issues for users.
• Inquire about how to set up and use software, printers, and OS issues.
• Contact vendors for product support and information.
• Create, escalate or close problem tickets and service requests.
• Troubleshoot and resolve technical problems, escalate when needed.
• Other duties as assigned.

Skills

Customer service

Troubleshooting

Communication skills

Remote support

Networking

Microsoft Windows OS

Education

Associate degree in MIS/IT

2-5 years IT Helpdesk experience

Job description

Hammerjack Pty Ltd is seeking an IT Helpdesk professional in the Philippines to handle user calls, prioritize issues, and resolve software and hardware problems. You will assist with setup, usage inquiries, and OS issues while coordinating with vendors as needed.

Ideal candidates have 2–5 years of IT Helpdesk experience, strong networking knowledge, and excellent communication skills for remote support and customer service. This full-time role emphasizes timely problem resolution and teamwork.