Customer Experience & Solutions Specialist

Hammerjack Pty Ltd; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is hiring a customer service representative to maintain relationships, handle inquiries, troubleshoot, and guide customers to a resolution. You will document calls and verify understanding, escalating when needed.

Requirements include at least 1 year CSR experience, at least 2nd year undergrad, strong written and verbal communication, ability to multitask and learn CRM applications, and a customer-first mindset.

Qualifications

• At least 1 year CSR experience.
• Currently pursuing undergraduate studies (2nd year or higher).
• Strong written and verbal communication and customer service skills.

Responsibilities

• Respond professionally to inquiries to maintain customer relationships.
• Manage end-to-end customer service processes and troubleshoot issues.
• Document calls and follow up to ensure customer understanding.
• Escalate inquiries to the appropriate department when needed.
• Stay updated on products, services, and processes.
• Track customer accounts and related data.
• Identify opportunities for process improvements and new offerings.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Education

Undergraduate student (2nd year or higher)

Tools

CRM software

Job description

Hammerjack Pty Ltd in the Philippines is hiring a customer service representative to maintain relationships, handle inquiries, troubleshoot, and guide customers to a resolution. You will document calls and verify understanding, escalating when needed.

Requirements include at least 1 year CSR experience, at least 2nd year undergrad, strong written and verbal communication, ability to multitask and learn CRM applications, and a customer-first mindset.