Entry-Level Payment Processing Support Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 250,000 - 450,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an Associate Software Support Specialist in the Philippines. This entry-level role focuses on learning to ensure timely resolution of client software issues through data analysis and troubleshooting across Tyler products and databases.

You will grow your product knowledge while supporting clients and coordinating with the team. The role emphasizes teamwork, problem-solving, and effective communication, with hands-on exposure to payment processing software and

Qualifications

• Bachelor's degree or equivalent experience.
• Experience with payment processing software.
• Excellent interpersonal skills.
• Effective decision-making and problem-solving for basic to moderate issues.
• Strong organizational skills.
• Analytical ability in a technical environment.
• Excellent written and verbal communication skills.
• Knowledgeable with Microsoft Office.

Responsibilities

• Provide inbound support to resolve client inquiries and problems.
• Analyze data reports, forms, and web technologies.
• Decide whether to resolve issues or refer to a more experienced team member.
• Communicate progress to all parties involved to meet client expectations.
• Use Tyler's client management system to track and update issue details.
• Assist with writing or enhancing support process documentation.
• May escalate issues to the development team as needed.

Skills

Interpersonal skills

Problem solving

Organizational skills

Written and verbal communication

Microsoft Office

Education

Bachelor's degree in related field or equivalent experience

Tools

Microsoft Office

Job description

Hammerjack Pty Ltd is seeking an Associate Software Support Specialist in the Philippines. This entry-level role focuses on learning to ensure timely resolution of client software issues through data analysis and troubleshooting across Tyler products and databases.

You will grow your product knowledge while supporting clients and coordinating with the team. The role emphasizes teamwork, problem-solving, and effective communication, with hands-on exposure to payment processing software and