Client Success Partner - Night Shift (Hybrid, QC)

Cisive Inc.; Manila; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Cisive Inc. is seeking a Client Service Representative to be the primary contact for clients, delivering exceptional support and ensuring a seamless experience. This role involves hybrid work in Quezon City with night shifts, handling inquiries across calls, emails, and chats.

Ideal candidates have 3–5 years in client relations and prior screening experience, plus strong communication and multi-tasking abilities. Join a team focused on accuracy, service, and collaboration across departments.

Qualifications

• 3–5 years of client relations experience.
• Background Screening and/or pre-employment screening experience preferred.
• High School Diploma or equivalent; college degree preferred.
• Excellent written and verbal communication skills.
• Ability to multi-task and prioritize.

Responsibilities

• Handle inbound calls, emails, and chats in a service queue environment.
• Ensure client orders and information requests are delivered on time and that SLAs are met.
• Escalate issues to appropriate internal resources.
• Efficiently partner with internal teams to solve client requests.
• Complete required training as assigned.

Skills

Communication

Problem solving

Multi-tasking

Microsoft Office

Team player

Education

High School Diploma

College degree preferred

Tools

Salesforce

Job description

Cisive Inc. is seeking a Client Service Representative to be the primary contact for clients, delivering exceptional support and ensuring a seamless experience. This role involves hybrid work in Quezon City with night shifts, handling inquiries across calls, emails, and chats.

Ideal candidates have 3–5 years in client relations and prior screening experience, plus strong communication and multi-tasking abilities. Join a team focused on accuracy, service, and collaboration across departments.