Client Service Representative - Hybrid Work Arrangement

Cisive Philippines Inc.; Philippines; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Hybrid work (Quezon City)

Night shift schedule

Job summary

Cisive is seeking a Client Service Representative to serve as the primary contact for clients, delivering exceptional support and a seamless customer experience. The role requires a hybrid work arrangement in Quezon City with a night shift schedule.

Ideal candidates have 3–5 years in client relations, background screening experience, and strong problem-solving and communication skills. Proficiency in Microsoft Office and Salesforce is a plus.

Qualifications

• Minimum of 3–5 years of client relations experience.
• Background Screening and/or pre-employment screening experience strongly preferred.
• High School Diploma or equivalent; secondary education degree preferred.
• Self-motivated and proactive with strong communication.

Responsibilities

• Handle inbound calls, emails, and chats in a service queue environment; outbound contacts as needed.
• Ensure client orders and information requests are delivered on time and SLAs are met.
• Escalate issues/questions to appropriate internal resources.
• Collaborate with internal teams to resolve client requests efficiently.
• Be proficient in internal Cisive systems and client SOPs; complete trainings as assigned.

Skills

Client relations

Problem solving

Communication

Multi-tasking

Salesforce

Microsoft Office

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

Our Values

• Integrity First:We uphold the highest ethical standards in everything we do.
• Innovate Fearlessly:We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
• Win Together:We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
• Customer Obsessed:We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
• Stay One Step Ahead:We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

TheClient Service Representativeserves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience.

The candidate must be willing to HYBRIDwork arrangementin Quezon City, following aNIGHT SHIFTschedule.

About the role

The Client Service Representative serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience.

Key responsibilities

• Handle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.
• Ensure client orders and information requests are delivered on time and that Service Level Agreements are met.
• Escalate issues/questions to appropriate internal resources.
• Efficiently partner with internal teams to solve client requests.
• Fully proficient in all internal Cisive systems and Internal SOPs
• Fully proficient in client facing systems and client SOPs
• Complete required training as assigned

About you

• Minimum of 3-5 years of client relations and a dedicated resource to a specified book of clients.
• Background Screening and/or pre-employment screening experience strongly preferred.
• High School Diploma or equivalent required; Secondary education degree strongly preferred.
• Self-motivated and proactive.
• Good problem solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to multi-task, prioritize and make sound business decisions.
• Proficiency in Microsoft Office required.
• Salesforce experience a plus.
• Ability to work independently and as part of a larger team.

About us

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.