Candidate Experience Specialist (Night Shift, Hybrid)

Cisive Inc.; Manila; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

Cisive Inc. in Quezon City offers a hybrid customer service role requiring night-shift work. You will manage a high volume of inquiries across calls, emails, and chats, and coordinate with teams to ensure timely resolution while protecting privacy.

The position favors 2+ years in customer service or call center settings, plus strong communication and MS Office proficiency. Join a team focused on reliable support and client satisfaction.

Qualifications

• Minimum 2 years customer service experience preferred.
• Experience in a call center environment preferred.
• Proficiency with Microsoft Office; Excel preferred.
• Able to learn and navigate web-based applications quickly.
• Graduate of a 2-year or 4-year course, or at least 2 years of college.

Responsibilities

• Handle a heavy volume of inbound calls, emails, and chats; make outbound contacts as needed.
• Coordinate with peers and supervisor to ensure coverage of all contact streams.
• Strive for first contact resolution and provide timely updates on issues.
• Troubleshoot client issues including login, password resets, and form submissions.
• Maintain accurate logs of contacts and interactions.
• Uphold applicant/client privacy in line with applicable laws.
• Build positive relationships to ensure satisfaction and retention.

Skills

Excellent communication

Time management

Problem resolution

Client focus

Education

2-year or 4-year college completed

Tools

Microsoft Office

Excel

Web-based applications

Job description

Cisive Inc. in Quezon City offers a hybrid customer service role requiring night-shift work. You will manage a high volume of inquiries across calls, emails, and chats, and coordinate with teams to ensure timely resolution while protecting privacy.

The position favors 2+ years in customer service or call center settings, plus strong communication and MS Office proficiency. Join a team focused on reliable support and client satisfaction.