Client Success Manager

MicroSourcing; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare coverage

Above-market compensation

Paid time‑off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

SEBPO is seeking an experienced Client Success Manager in Metro Manila to lead high‑touch client partnerships across multiple projects. You will manage day‑to‑day service delivery and coordinate with global teams to ensure value and satisfaction.

You will maintain executive‑level communication, identify growth opportunities, and drive strategies with sales. This role requires strong English, travel readiness, and ability to work in a fast‑paced, diverse environment.

Qualifications

• Bachelor’s degree in business, communications, or related field.
• 3+ years in a high‑touch client services environment.
• Native fluency in American English (written and verbal).
• Willingness to travel to the U.S. as needed; visa required.

Responsibilities

• Manage day‑to‑day service delivery within a multi‑shore environment.
• Provide high‑touch support for clients across Digital Ad Operations, Digital Creative Services, Data Solutions, Media Planning, and Quality Assurance.
• Maintain executive‑level communication with existing points of contact to manage evolving expectations and priorities.
• Coordinate with resources in Bangladesh and El Salvador to meet client needs and demonstrate value.
• Collaborate with internal and external contacts to align on priorities and projects.
• Identify growth opportunities and work with the sales team on strategy.
• Handle service escalations, track, report, and resolve issues.
• Monitor daily workflow, review data for trends, recommend improvements, establish processes, and proactively resolve issues.
• Provide and analyze reports to clients and delivery teams to identify trends and inefficiencies.
• Gather client feedback, highlight retention risks, and take appropriate escalation steps.
• Adhere to standard practices and client contractual commitments.
• Host client calls, meetings, and formal business reviews onsite and offsite with client leaders.

Skills

Interpersonal skills

Communication

Negotiation

Analytical abilities

Organizational skills

Project management

Client engagement

KPI monitoring

SLA monitoring

Problem solving

Client reviews

Education

Bachelor’s degree in business, communications, or related field

Tools

Salesforce.com

Google Suite

Microsoft Office

Job description

Position: Client Success Manager

Location: Metro Manila, Philippines – Full‑time, On‑site (Hybrid 2‑3 times per week)

Position Overview

SEBPO is seeking an experienced Client Success Manager. In a highly visible role, you will work directly with clients on multiple projects across various industries, serving as the internal expert on each client relationship and ensuring successful partnerships.

Benefits

• Competitive Rewards: above‑market compensation, healthcare coverage on day one with dependents, paid time‑off with cash conversion, group life insurance, performance bonuses
• A Collaborative Spirit: active participation in company‑sponsored events and activities
• Work‑Life Harmony: flexible work arrangements
• Career Growth: opportunities for continuous learning and advancement
• Inclusive Teamwork: a diverse and inclusive culture

Responsibilities

• Manage day‑to‑day service delivery within a multi‑shore environment
• Provide high‑touch support for clients across Digital Ad Operations, Digital Creative Services, Data Solutions, Media Planning, and Quality Assurance
• Maintain executive‑level communication with existing points of contact to manage evolving expectations and priorities
• Coordinate with resources in Bangladesh and El Salvador to meet client needs and demonstrate value
• Collaborate with internal and external contacts to align on priorities and projects
• Identify growth opportunities and work with the sales team on strategy
• Handle service escalations, track, report, and resolve issues
• Monitor daily workflow, review data for trends, recommend improvements, establish processes, and proactively resolve issues
• Provide and analyze reports to clients and delivery teams to identify trends and inefficiencies
• Gather client feedback, highlight retention risks, and take appropriate escalation steps
• Adhere to standard practices and client contractual commitments
• Host client calls, meetings, and formal business reviews onsite and offsite with client leaders

Qualifications

• Minimum 3+ years experience managing client relationships, preferably with U.S. clients
• Native fluency in American English (both written and verbal)
• Must be able to travel to the U.S. as needed; visa required
• Available Monday‑Friday 8:00 a.m.–5:00 p.m. Eastern Time

Skills

• Strong interpersonal and communication skills; proactive with a sense of urgency
• Excellent listening, negotiation, and analytical abilities
• Organized, able to manage multiple projects simultaneously
• Comfortable engaging high‑level client representatives
• Action‑oriented, independent worker
• Experience preparing and presenting client business reviews
• Experience monitoring KPIs and SLAs
• Adaptability to changing environments and cultures
• Accountability and proactive problem solving
• Experience with digital advertising, creative services, or media planning is a plus

Education & Experience

• Bachelor’s degree in business, communications, or related field
• 3+ years in a high‑touch client services environment

Technical Skills

• Microsoft Office (Word, Excel, PowerPoint)
• Salesforce.com
• Google Suite