Client Success & Growth Manager

Globe Telecom; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Globe Telecom is seeking a Customer Relationship Manager to build and maintain strong client relationships, ensure satisfaction, retention, and loyalty. You will engage with clients, address concerns, and collaborate with sales to drive revenue through upselling and cross-selling.

The role emphasizes contract management, performance analysis, and continuous improvement within the telecommunications industry, requiring strong communication and timely delivery of updates.

Qualifications

• 5+ years of sales in Technical, Enterprise, or B2B environment.
• Proven account management or other relevant experience.
• Experience in delivering client-focused solutions based on customer needs.
• Industry background includes Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics.
• Exceptional communication skills and proven effectiveness in delivering presentations.
• Able to articulate well and keep up with the changing language of products and telecommunications industry.
• Keen attention to detail and adherence to deadlines.

Responsibilities

• Develop and nurture relationships with clients to understand needs and goals.
• Retain clients by addressing concerns and resolving issues.
• Serve as main point of contact and provide timely updates on products and services.
• Identify upselling and cross-selling opportunities with the sales team.
• Resolve client complaints in a timely and effective manner.
• Monitor client metrics and provide data-driven recommendations.
• Collaborate with legal and finance on contracts and renewals.
• Solicit client feedback through surveys or interviews.
• Implement process improvements to enhance client satisfaction.

Education

Bachelor’s degree

Job description

Globe Telecom is seeking a Customer Relationship Manager to build and maintain strong client relationships, ensure satisfaction, retention, and loyalty. You will engage with clients, address concerns, and collaborate with sales to drive revenue through upselling and cross-selling.

The role emphasizes contract management, performance analysis, and continuous improvement within the telecommunications industry, requiring strong communication and timely delivery of updates.