Senior Operations Manager

TGT Global; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Day 1 HMO

24 PTOs

Vibrant Office in Eastwood & BGC

Job summary

TGT Global is seeking an experienced Operations Leader to drive multi-site operations across our BGC and Eastwood locations in Metro Manila. You will oversee SLAs, performance targets, and the development of Operations Managers while delivering strategic insights to executive leadership.

You will build strong client partnerships, manage major escalations, and proactively identify risks to implement effective action plans.

Qualifications

• 5+ years of end to end operations management experience.
• Must have worked in a BPO, offshoring, shared services or similar industries.
• Strong background in operational excellence, performance management, client management and employee retention.
• Proven experience in site operations and incident management.
• Strong exposure to global client management and strategic decision-making.
• Track record in process improvement, compliance, and people leadership.
• Strong stakeholder management and communication skills.
• Available for onsite work in BGC or Eastwood.

Responsibilities

• Lead multi-site operations, drive SLA and performance targets, develop operations managers and workforce capabilities, and provide strategic insights to executive leadership.
• Build strong client partnerships and lead business reviews.
• Manage major client escalations and translate business needs into operational solutions.
• Proactively identify risks and implement effective action plans.
• Drive process improvements, operational efficiency, and continuous improvement initiatives.
• Ensure compliance with company policies, client requirements, and regulatory standards.
• Partner with HR, IT, Finance, and Facilities to maintain operational stability and business continuity.
• Ensure IT tickets and facility concerns are escalated and resolved.
• Support business continuity and disaster recovery readiness.
• Monitor compliance with IT policies, security protocols, and operational procedures.
• Strengthen coordination across IT, Facilities, and Operations teams.

Skills

Operations management

Stakeholder management

Incident management

Global client management

Process improvement

People leadership

Communication skills

Job description

READY FOR YOUR NEXT LEADERSHIP CHALLENGE?

Lead dynamic teams, partner with global clients, and enjoy Day 1 HMO plus exceptional employee benefits.

ViTAL perks await in #WeAreTGT: BGC & EASTWOOD!

• Vitality: Monday breakfasts, daily lunches, Friday treats, fitness & wellbeing programs

• Incentives: Recognition Awards, birthday celebrations, perfect attendance recognition

• Together: Mid-year & year-end parties, holiday activities, social & CSR clubs

• Accomplish: Culture, soft skills, and personal development training – Techno Global Academy

• Loyalty: Work anniversaries, peer groups, health & financial webinars

• & MORE!: Day 1 HMO, 24 PTOs, Vibrant Office in Eastwood & BGC!

• Multiple Shift schedules available: day or night!

Ideal Candidate Profile

We're looking for someone who has:

• 5+ years of end to end operations management experience

• Must worked in a BPO industry, Offshoring, Shared service or any similar industries

• Strong background in operational excellence, performance management, client management and employee retention.

• Proven experience in site operations and incident management

• Strong exposure to global client management and strategic decision-making

• Track record in process improvement, compliance, and people leadership

• Strong stakeholder management and communication skills

• Available for onsite work in BGC or Eastwood

Leadership Profile

• Solid track record of leadership empowerment

• Proactive in driving operational improvements and solving business challenges

• Excellent stakeholder, client, and executive relationship management

• Strong communicator with sound decision-making and problem-solving skills

• Ability to take on diverse operational tasks and responsibilities as needed.

• Thrives in a fast-paced, multi-site environment

Your Impact Starts Here

Operations Leadership & Team Development

Lead multi-site operations, drive SLA and performance targets, develop Operations Managers and workforce capabilities, and provide strategic insights to executive leadership.

Client Management & Escalation

• Build strong client partnerships and lead business reviews

• Manage major client escalations and translate business needs into operational solutions

• Proactively identify risks and implement effective action plans

Operational Excellence

• Drive process improvements, operational efficiency, and continuous improvement initiatives

• Ensure compliance with company policies, client requirements, and regulatory standards

• Partner with HR, IT, Finance, and Facilities to maintain operational stability and business continuity

IT & Facilities Coordination

• Ensure IT tickets and facility concerns are properly escalated and resolved

• Support business continuity and disaster recovery readiness

• Monitor compliance with IT policies, security protocols, and operational procedures

• Strengthen coordination across IT, Facilities, and Operations teams

A ViTALizing Career Begins Here @ TGT Global

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.