Sales And Support Associate

TGT Global; Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Additional HMO with dependents

24 PTOs and annual appraisals

Free daily meals

Career development & certifications

Vibrant office culture

Job summary

TGT Global in the Philippines is seeking a customer service specialist to support Australian operations. You will handle inbound calls, emails, and bookings, and work with Operations and Territory Managers to ensure on-time service delivery.

Ideal candidate has 3+ years in sales/customer support, proficiency with CRM and AI tools, and a degree in Business/Marketing. We offer growth, benefits, and 100% virtual recruitment.

Qualifications

• 3+ years experience supporting Australian operations in sales, customer service or support.
• Proven experience in inbound sales, appointment setting, service booking, or customer support.
• Experience with CRM systems and AI tools like ChatGPT, Gemini or Claude.
• Bachelor's degree in Business, Marketing, Communications or related field preferred.
• Experience in key account management, business development, scheduling, or logistics coordination is an advantage.

Responsibilities

• Answer inbound calls, emails, and online enquiries and convert into service bookings.
• Recommend additional products and services to meet customer needs and support sales targets.
• Provide excellent customer service by resolving issues and ensuring a positive experience.
• Schedule jobs and coordinate with Operations Capacity (Logistics) Team and Territory Operations Managers.
• Act as main contact between Philippine Business Centre and Australian Operations Team.
• Keep customer data, bookings, and service records up to date using CRM and other systems.
• Use CRM, AI tools, and technology to improve efficiency and service delivery.
• Collaborate with other teams to meet customer service, sales and operations goals.

Skills

CRM proficiency

Inbound sales

Customer support

AI tools (ChatGPT, Gemini, Claude)

Microsoft Office

Education

Bachelor's degree in Business/Marketing/Communications

Tools

CRM tools

Microsoft Office

Job description

Job Description:

BIG REWARDS, BIGGER OPPORTUNITIES!

Earn competitive pay plus incentives while enjoying free daily meals, great benefits, and real career growth.

Awesome perks await in #WeAreTGT: BGC!

• Health & Wellbeing:Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks:Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location:Work in BGC, Taguig (Day Shift!)

Ideal Candidate Profile

What Youll Bring(Experience)

• At least 3 years experience supporting Australian operations in a sales, customer service, or customer support role.

• Proven experience in inbound sales, appointment setting, service booking, or customer support.

• Proficiency in CRM systems, Microsoft Office, and AI tools such as ChatGPT, Gemini, or Claude.

• A bachelors degree in Business, Marketing, Communications, or a related field is preferred (or equivalent relevant experience).

• Experience in key account management, business development, scheduling, or logistics coordination is an advantage.

About You(Soft Skills)

• Excellent communication and interpersonal skills

• Strong customer service and problem-solving skills

• Well-organised with good time management

• Ability to work collaboratively in a team

• Adaptable with a proactive, can-do approach

Your Impact Starts Here

• Answer inbound calls, emails, and online enquiries, and convert customer enquiries into confirmed service bookings.

• Recommend additional products and services that meet customer needs and support sales targets.

• Provide excellent customer service by responding to enquiries, resolving issues, and ensuring a positive customer experience.

• Schedule jobs and coordinate with the Operations Capacity (Logistics) Team and Territory Operations Managers to ensure services are delivered on time.

• Act as the main point of contact between the Philippine Business Centre and the Australian Operations Team to support smooth day-to-day operations.

• Keep customer information, bookings, and service records accurate and up to date using CRM and other business systems.

• Use CRM, AI tools, and other technology to improve efficiency and deliver better customer service.

• Work closely with other teams to achieve customer service, sales, and operational goals.

• Follow company policies, procedures, and quality standards, and carry out other duties as required.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Make the most of our 100% virtual recruitment.

Requirements: