Client Success Associate – SaaS Renewals (Salesforce) | BGC, Taguig

Virtua Solutions Outsourcing; Taguig; On-site; PHP 406,000 - 487,000; Full time

Benefits offered by this job

Onsite in BGC

Fixed shift

Job summary

Virtua Solutions Outsourcing in Taguig is seeking a Client Success Associate for SaaS renewals using Salesforce. You will manage a renewal portfolio, prepare quotes, and guide contracts from outreach to signed agreement.

This on-site role in BGC offers a 4:00 AM–1:00 PM shift (Tue–Sat) with PHP 35k base + 5k allowance, and a permanent full-time position supporting a global SaaS team.

Qualifications

• 2+ years in B2B software renewals or sales support.
• Hands-on Salesforce experience with renewal opportunities and close dates.
• Experience preparing quotes and processing signed contracts.
• Strong written English and organizational skills.
• Onsite work in BGC, 4 AM–1 PM.

Responsibilities

• Reach out to customers to confirm renewals.
• Prepare and send quotes, follow up, and process signed agreements.
• Keep Salesforce, Planhat up to date with notes and statuses.
• Answer product, contract, and billing questions; route complex issues.
• Identify at-risk accounts and support renewal drives.

Skills

Salesforce experience

Renewals

Account management

English proficiency

Education

Bachelor's degree

Tools

Planhat

CPQ

Job description

Client Success Associate – SaaS Renewals (Salesforce) | BGC, Taguig

Company: Virtua Solutions Outsourcing
Salary: PHP 35,000 monthly base + PHP 5,000 non-taxable allowance
Work setup: 100% onsite, BGC Hub (The Curve), Taguig City
Shift: 4:00 AM – 1:00 PM PHT (Tue–Sat). Log off at 1 PM. Your afternoons and evenings are yours.
Job type: Full-time, permanent

Love closing renewals? Let's put your Salesforce skills to work on a global SaaS team.

Imagine starting your day early, opening your Salesforce renewal pipeline, and closing deals while the rest of the city is still asleep. By 1 PM you're done, with time for family, gym, studies, or a side hustle.

You'll join the team supporting a fast-growing global software company, owning a portfolio of B2B software subscription renewals valued at $3K and below. You take each renewal from first outreach to signed contract, and you see your results in your own renewal rate.

This is a B2B SaaS renewals role (quotes, contracts, Salesforce). It is not a real estate, lease, or inbound call center position.

What your day looks like

• Reach out to customers to confirm they're renewing
• Prepare and send quotes, follow up, and process signed agreements
• Keep Salesforce and Planhat clean and accurate (notes, close dates, statuses, next steps)
• Answer basic product, contract, and billing questions, and route complex ones to the right team
• Spot at-risk accounts and help run SAVE plays to keep customers
• Book every renewal on time and within SLA
• Work with Customer Success, Sales, and Finance when billing changes or escalations come up

You're a great fit if you have

• 2+ years in B2B software or subscription renewals, account management, or sales support
• Hands-on Salesforce experience (opportunities, renewal pipeline, close dates)
• Experience preparing quotes and processing signed contracts
• A track record of handling high volumes of accounts and meeting SLAs
• Excellent written English
• Strong organization and attention to detail
• A team-player attitude toward Sales Ops and Finance
• Availability to work onsite in BGC, 4 AM – 1 PM

BPO background? You're welcome here.

If you've supported US/AU software or tech clients and worked in Salesforce (account management, sales support, billing/collections, customer success), we want to hear from you.

Bonus points:

Planhat or similar CS tools, quote/CPQ experience, GDPR/data privacy knowledge, experience working across time zones, Bachelor's degree in Business, Finance, or a related field

How you'll win in this role:

Personal renewal rate, SLA adherence, Salesforce accuracy, and renewals processed per month. Clear numbers, clear workflows, approved templates, and a team behind you.

About Virtua Solutions Outsourcing

Founded in 2017 with one client and a team of three, Virtua is now a Filipino-owned offshore staffing and managed services partner with 50+ professionals supporting global tech, SaaS, e-commerce, finance, and consulting companies across North America, Australia, Europe, and Asia-Pacific. We're people-first, systems-driven, and AI-enabled, with a mission to unlock meaningful careers for Filipino talent.