Client Success And Sales Assistant

Whitestone Holdings Inc; Taguig; On-site; PHP 335,000 - 580,000; Part time

Benefits offered by this job

Health Insurance

Parking Space

Job summary

A leading hospitality company is seeking a Client Success & Sales Assistant to manage guest inquiries and bookings. This role requires native-level English and Tagalog fluency and a strong customer service background. As a project-based employee, you will focus on conversion and project KPIs, ensuring all guest needs are met with professionalism. This position offers competitive commission-based earnings based on performance and project milestones.

Qualifications

• Must be a college graduate of any related course.
• Proven background in a customer-facing role (Hospitality, Sales, VA, or Reservations).
• Comfortable navigating CRMs, booking platforms, and Microsoft Office.
• Technical Skills: Comfortable navigating CRMs, booking platforms, and Microsoft Office.
• Work Ethic: A self-starter who is disciplined with shifts and capable of meeting project deadlines.
• Presence: A professional and confident demeanor suitable for a high-end resort environment.

Responsibilities

• Professionally handle guest inquiries via email, chat, and phone.
• Lead the end-to-end booking process using CRM and reservation tools.
• Serve as the primary point of contact for guests.
• Conflict Resolution: Calmly address and resolve guest concerns while upholding our high hospitality standards.
• Administrative Support: Maintain accurate, up-to-date project records using Microsoft Office tools.

Skills

Native-level fluency in English

Native-level fluency in Tagalog

Customer service skills

CRM navigation

Microsoft Office proficiency

Education

College graduate of any related course

Tools

CRM software

Booking platforms

Microsoft Office

Job description

Insurance Health & Wellness

Health Insurance

Parking Space

Read More

Job Title:Client Success & Sales Assistant

Company:Whitestone Holdings Inc.

Employment Status:Seasonal Employee (5-Month Project)

Compensation:Basic Salary + Performance-Based Commission

Work Schedule

• Thursday – Friday:3:00 PM – 10:00 PM
• Saturday:9:00 AM – 10:00 PM
• Sunday:REST

About the Role

Whitestone is looking for a polished, driven, and empathetic individual to manage the guest journey from initial inquiry to final booking. You will act as the 'voice of the resort,' handling chats, emails, and bookings with charm, precision, and a focus on hitting project targets.

Key Responsibilities

• Inquiry Management: Professionally handle guest inquiries via email, chat, and phone with a high focus on conversion and project KPIs.
• Booking & Sales: Lead the end-to-end booking process using our CRM and reservation tools.
• Guest Success: Serve as the primary point of contact, ensuring all guest needs are met with empathy and professionalism.
• Conflict Resolution: Calmly address and resolve guest concerns while upholding our high hospitality standards.
• Administrative Support: Maintain accurate, up-to-date project records using Microsoft Office tools.

Qualifications & Requirements

• Education: Must be a college graduate of any related course.
• Communication: Native-level fluency in English and Tagalog (written and verbal).
• Experience: Proven background in a customer-facing role (Hospitality, Sales, VA, or Reservations).
• Technical Skills: Comfortable navigating CRMs, booking platforms, and Microsoft Office.
• Work Ethic: A self-starter who is disciplined with shifts and capable of meeting project deadlines.
• Presence: A professional and confident demeanor suitable for a high-end resort environment.

Working Conditions

• Performance-Driven: High earning potential through a commission-based structure rewarded upon meeting project milestones and bookings.
• Shift Reliability: As a project-based employee, you must be highly punctual and reliable for all scheduled shifts to ensure seamless operations.

Working Location

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