Client Success & After-Sales Specialist

Strata Results Group; Biñan; On-site; PHP 279,000 - 390,600; Full time

Job summary

Strata Results Group is seeking a customer-focused After Sales Officer to manage after-sales operations, client relationships, and customer support activities. The role involves maintaining client satisfaction, conducting site visits, and preparing reports.

The ideal candidate will have a background in Public Relations, Business, or Marketing, with experience in customer relations and sales. Strong communication skills and proficiency in Microsoft Office are also required.

Qualifications

• Experience in sales, customer relations, after-sales support, or client coordination preferred.
• Experience with customer service and concern management activities is advantageous.

Responsibilities

• Maintain relationships with clients to ensure customer satisfaction.
• Monitor system performance and conduct site visits for installations.
• Prepare performance monitoring and incident reports.
• Coordinate with internal teams for efficient concern resolution.
• Support initiatives to improve after-sales service quality.

Skills

Communication skills

Negotiation skills

Customer service skills

Problem-solving skills

Microsoft Office proficiency

Education

Graduate of Public Relations, Business, Marketing, or related course

Job description

Strata Results Group is seeking a customer-focused After Sales Officer to manage after-sales operations, client relationships, and customer support activities. The role involves maintaining client satisfaction, conducting site visits, and preparing reports.

The ideal candidate will have a background in Public Relations, Business, or Marketing, with experience in customer relations and sales. Strong communication skills and proficiency in Microsoft Office are also required.