After-Sales Support Specialist

Besterm International Corporation; Quezon City; On-site; PHP 200,880 - 256,680; Full time

Job summary

A leading customer service provider based in Quezon City is seeking an After-Sales Customer Representative. This role focuses on ensuring customer satisfaction post-purchase through effective handling of inquiries, managing service requests, and resolving issues. Ideal candidates should have a Bachelor's degree and experience in service coordination, along with strong communication and problem-solving skills.

Qualifications

• Bachelor’s degree in a relevant field required.
• Experience in a service coordination or related role is necessary.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Ensure customer satisfaction after a purchase by handling inquiries.
• Manage service requests and process claims effectively.
• Provide proactive communication and maintain customer records.

Skills

English Language

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Technical Skills

Organizational Skills

People Skills

Interpersonal Skills

Education

Bachelor's degree in a relevant field

Job description

A leading customer service provider based in Quezon City is seeking an After-Sales Customer Representative. This role focuses on ensuring customer satisfaction post-purchase through effective handling of inquiries, managing service requests, and resolving issues. Ideal candidates should have a Bachelor's degree and experience in service coordination, along with strong communication and problem-solving skills.