Client Relations & Success Associate

Focus Global Inc.; Mandaluyong; On-site; PHP 334,800 - 502,200; Full time

Job summary

Focus Global Inc. is seeking a Client Relations Associate to enhance the customer experience by building strong relationships and ensuring high-quality after-sales service. You will engage with customers, coordinate with service teams, and monitor queries to provide optimal solutions.

The ideal candidate holds a Bachelor's Degree and is proficient with Google Business Suite and Microsoft Office. This role offers opportunities to work with world-class brands in the home furnishing sector.

Qualifications

• Bachelor's degree in Hospitality Management, Business, or related course.
• Experience with Google Business Suite and Microsoft Office tools.
• Strong interpersonal skills and a desire to provide solutions.

Responsibilities

• Engage with customers and coordinate with service teams.
• Build trust and maintain engaging relationships.
• Provide knowledge of Focus Global's products and support.
• Monitor customer queries and escalate concerns when needed.
• Track customer concerns and assess service quality.
• Develop strategies to improve customer service operations.

Skills

Customer relationship building

Problem-solving

Interpersonal skills

Experience in Google Business Suite

Knowledge of Microsoft Office

Education

Bachelor's Degree in Hospitality Management or Business

Job description

Focus Global Inc. is seeking a Client Relations Associate to enhance the customer experience by building strong relationships and ensuring high-quality after-sales service. You will engage with customers, coordinate with service teams, and monitor queries to provide optimal solutions.

The ideal candidate holds a Bachelor's Degree and is proficient with Google Business Suite and Microsoft Office. This role offers opportunities to work with world-class brands in the home furnishing sector.