Client Success & Accounts Liaison | Hybrid

KMC Solutions; Taguig; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + free dependent

Company pantry access

Job summary

KMC Solutions in the Philippines seeks a Client Services Specialist I to act as a liaison with clients, handling inquiries and coordinating with departments to meet needs efficiently. The role includes meeting scheduling, report preparation, and cross-team coordination to ensure high-quality service delivery.

Ideal candidates have 2+ years in account management, strong customer focus, and the ability to work in a hybrid environment at the BGC site, with proficiency in Microsoft Office and

Qualifications

• 2+ years of Account Management experience.
• Exceptional level of commitment towards customer experience.
• Preferably exposed in the BPO industry (willing to render night shift, if needed).
• With experience with account management.
• Proficient in Microsoft Office Suite (preferred).
• Project Management Skills.
• Must be willing to work in our BGC site.

Responsibilities

• Meeting Support: Scheduling calls/meetings across time zones; preparing agendas, minutes, and follow-ups; updating action trackers after meetings; coordinating with internal teams to prepare reports or decks.

Skills

Account management

Customer experience

Microsoft Office Suite

Project management

Communication skills

Time management

Stakeholder management

BPO experience

Tools

Microsoft Office Suite

Job description

KMC Solutions in the Philippines seeks a Client Services Specialist I to act as a liaison with clients, handling inquiries and coordinating with departments to meet needs efficiently. The role includes meeting scheduling, report preparation, and cross-team coordination to ensure high-quality service delivery.

Ideal candidates have 2+ years in account management, strong customer focus, and the ability to work in a hybrid environment at the BGC site, with proficiency in Microsoft Office and