Account Management Specialist | Night shift

KMC Solutions; Metro Manila; Hybrid; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Hybrid work setup

Competitive salary and benefits

Access to KMC pantry (MadMax Coffee, F

Diverse learning & growth

Cloud HR platform (Sprout)

Above standard leaves

Job summary

KMC Solutions in Metro Manila is seeking a Client Services Specialist I to act as a liaison between the company and its clients, managing accounts, addressing inquiries, and coordinating with internal teams to meet client needs efficiently.

The role offers a hybrid work setup, exposure to enterprise clients, and the chance to develop skills in account management, project coordination, and general administration while enjoying a competitive salary and benefits.

Qualifications

• 2+ years of Account Management experience.
• Exceptional level of commitment towards Customer Experience.
• Preference for BPO industry exposure; willing to render night shift if needed.
• Proficient in Microsoft Office Suite.

Responsibilities

• Manage client accounts and address client inquiries and concerns.
• Coordinate with internal teams to prepare reports or decks.
• Track project timelines and deliverables; follow up with support, ops, marketing.
• Monitor inventory and shipments for client-owned assets; coordinate with HR and procurement.
• Coordinate travel and logistics for client visits; monitor shared inboxes for inquiries.

Skills

Account Management

Customer Experience

Project Management

Tools

Microsoft Office Suite

Job description

Make your next big career move by applying as KMC Solutions' next CLIENT SERVICES SPECIALIST I!

The Client Services Specialist will act as a liaison between the company and its clients, ensuring that clients are satisfied with the services provided. This role involves managing client accounts, addressing client inquiries and concerns, and coordinating with various departments to ensure client needs are met efficiently and effectively.

The main responsibilities of a CLIENT SERVICES SPECIALIST I include:

Meeting Support

• Preparing agendas, minutes, and follow-ups
• Updating action trackers after meetings
• Coordinating with internal teams to prepare reports or decks

Project & Task Coordination

• Tracking project timelines and deliverables
• Following up with internal teams (support, ops, marketing) on client requests

Communication Support

• Support in formatting proposals, decks, or contracts

Inventory Management (for review, for Client owned assets only)

• Monitoring stock levels (esp. in batch hiring)
• Coordinating with procurement on orders
• Preparing inventory reports for client accounts using OSP (need to review based on actual numbers)
• Tracking shipments, deliveries, and returns (together with HR)
• Flagging low stock or delayed items to account managers

General Admin

• Coordinating travel and logistics (for client visits)
• Monitoring shared inboxes for account-related inquiries

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• 2+ years of Account Management experience
• Exceptional Level of Commitment towards Customer Experience
• Preferably exposed in the BPO Industry (willing to render night shift, if needed)
• With experience with account management
• Proficient in Microsoft Office Suite (preferred)
• Project Management Skills
• Must be willing to work in our BGC site

It will also be favorable if you are knowledgeable in:

• Proficient Oral and Communication Skills
• Strong sense of Business Acumen
• Exceptional Customer Service
• Ability to build and maintain strong client relationships
• Ability to manage and influence key stakeholders