Client Relationship Lead — Hybrid/Remote

Marsh; Manila; Hybrid; PHP 391,000 - 670,000; Full time

Job summary

Marsh Philippines is seeking a Client Relationship Management Specialist to serve as the first point of contact for day-to-day communication with numerous accounts, manage communications, and support client relationships across a portfolio of business. The role offers exposure to senior professionals, client research, and development of relationship management skills in a global firm.

The position emphasizes multi-account coordination, accurate follow-through on processes, and collaboration

Qualifications

• Strong communication and relationship management skills.
• Ability to manage multiple accounts and priorities.
• Good research, analytical, and organizational skills.
• Ability to handle transactional work and follow processes.
• Sound judgement in resolving issues and knowing when to elevate.
• Interest in client service, account management, and business development.

Responsibilities

• Serve as the first point of contact for day-to-day communication with assigned accounts.
• Follow up on correspondences and manage ongoing communications.
• Conduct client research, industry research, benchmarking studies, and risk maps for internal and external use.
• Support day-to-day account management tasks, including billing transactional work, calendars, and timelines.
• Liaise between internal senior professionals and business accounts.
• Manage account concerns or issues and elevate appropriately when needed.
• Collect insights on relationship satisfaction and report findings to senior colleagues.
• Begin building relationships with professional counterparts at client organizations.
• Maintain fluency in the Company's service offerings and market trends.

Skills

Communication skills

Relationship management

Multi-account handling

Research and analytical

Organizational skills

Issue escalation

Education

Advanced education

Job description

Marsh Philippines is seeking a Client Relationship Management Specialist to serve as the first point of contact for day-to-day communication with numerous accounts, manage communications, and support client relationships across a portfolio of business. The role offers exposure to senior professionals, client research, and development of relationship management skills in a global firm.

The position emphasizes multi-account coordination, accurate follow-through on processes, and collaboration