Client Success & Account Lead - Shopify & E-commerce

Assistantly; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

US holidays

Wellness days

Health allowance

Profit sharing

Growth opportunities

Upskilling in AI/Operations/Leadership

Coaching support

Job summary

Assistantly is seeking a proactive Client Success & Account Manager to own the client relationship from onboarding through steady-state support. You will guide new e-commerce brands through setup, Shopify integration, and initial fulfillment workflows while maintaining strong client trust.

You will monitor inventory health, resolve day-to-day storefront issues, and coordinate with internal teams to ensure timely fulfillment, with a focus on clear communication and scalable account-management

Qualifications

• 3+ years in client account management, customer success, or CX, ideally in e-commerce or logistics.
• Proficiency with Shopify (must-have).
• Familiarity with DTC/e-commerce workflows and terminology (must-have).
• Experience proactively managing client relationships end-to-end, not just reactive support (must-have).
• Exceptional written and spoken English communication skills (must-have).
• Comfortable working across internal dashboards and account-tracking tools (must-have).

Responsibilities

• Own end-to-end client onboarding, guiding new e-commerce brands through account setup, Shopify integration, and initial fulfillment workflows.
• Serve as primary point of contact for a portfolio of client accounts, managing the relationship from onboarding through ongoing steady-state support.
• Proactively monitor inventory levels across client accounts, flagging restock risk and nudging clients ahead of potential stockouts.
• Manage and troubleshoot Shopify storefronts and integrations on behalf of clients, resolving day-to-day platform issues.
• Track account health using internal account management tools, logging open issues, statuses, and follow-ups.
• Coordinate with internal ops and warehouse teams to resolve client-facing fulfillment issues quickly and clearly.
• Communicate fluently in DTC/e-commerce terminology when advising clients.
• Surface upsell and expansion signals to the sales team; CRM usage is sales-owned, not account-management-owned.
• Document account processes and client preferences to maintain continuity across the client lifecycle.
• Report on account health metrics, escalating at-risk accounts before they churn.
• Deliver clear, professional communication across email, chat, and calls with a high service standard.

Skills

Shopify proficiency

End-to-end client management

Inventory health monitoring

Communication skills

Education

Experience in ecommerce or logistics

Tools

Shopify

CRM and internal dashboards

Job description

Assistantly is seeking a proactive Client Success & Account Manager to own the client relationship from onboarding through steady-state support. You will guide new e-commerce brands through setup, Shopify integration, and initial fulfillment workflows while maintaining strong client trust.

You will monitor inventory health, resolve day-to-day storefront issues, and coordinate with internal teams to ensure timely fulfillment, with a focus on clear communication and scalable account-management