Remote Customer Success & Tech Support: Shopify & Meta Ads

Upstack Data; Metro Manila; On-site; PHP 3,692,000 - 5,538,000; Full time

Benefits offered by this job

Equipment stipend ($50–$100/month)

Real career growth

Job summary

Upstack Data is seeking a Customer Success & Technical Support Specialist who understands Shopify, paid media, and the e-commerce ecosystem. You will own onboarding, support, and ongoing success while troubleshooting across Shopify, Meta Ads, tracking, attribution, and Upstack.

You will work with customers, Product, and Engineering to resolve problems, improve the customer experience, and identify recurring issues.

Qualifications

• 3+ years in experience working directly with customers, clients, brands, or internal stakeholders.
• Hands-on experience with Meta Ads / Facebook Ads.
• Strong familiarity with Shopify and the DTC/e-commerce ecosystem.
• Strong understanding of paid media and e-commerce concepts including ROAS, CPA, CTR, conversions, and attribution.
• Excellent written and spoken English — C1 level.
• Comfortable using Claude and modern AI tools as part of your daily workflow.

Responsibilities

• Own end-to-end onboarding and training for new customers.
• Help customers understand their tracking, attribution, and marketing data.
• Run recurring check-ins with key customers to review adoption, surface issues, and improve outcomes.
• Build strong customer relationships and become a trusted point of contact.
• Partner with Sales on customer handoffs, retention, and expansion opportunities.
• Own the support queue through Intercom, email, and chat.
• Handle product questions, onboarding requests, and complex technical investigations.
• Troubleshoot issues involving Shopify, Meta Ads, tracking, attribution, and other marketing platforms.
• Investigate customer accounts, Shopify configurations, tracking implementations, and data discrepancies.
• Trace issues from on-site event capture through server-side processing and attribution.
• Determine whether issues are caused by configuration, implementation, expected behavior, or product bugs.
• Reproduce issues and work with Engineering on escalation.
• Build and maintain customer-facing help articles, setup guides, troubleshooting resources, and FAQs.

Skills

Meta Ads

Shopify

DTC/e-commerce

Paid media concepts

English (C1)

Remote work

Tools

Intercom

Zendesk

Notion

GitBook

Job description

Upstack Data is seeking a Customer Success & Technical Support Specialist who understands Shopify, paid media, and the e-commerce ecosystem. You will own onboarding, support, and ongoing success while troubleshooting across Shopify, Meta Ads, tracking, attribution, and Upstack.

You will work with customers, Product, and Engineering to resolve problems, improve the customer experience, and identify recurring issues.