Client Strategist

Fenyx; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

Fenyx is looking for a Client Strategist to coordinate intake, discovery, onboarding, and ongoing account management for digital campaigns in Manila. You will work with cross-functional teams (media, creative, data) to ensure clarity of scope and timely delivery.

The role requires strong English communication, client-facing experience, and familiarity with CRM platforms. Start date opportunities range late September to mid-October, with interviews commencing the week of 9/23.

Qualifications

• 2–4 years of experience in client coordination, account management, or sales operations within a digital agency or B2B environment.
• Proven ability to conduct intake/screening calls and manage client communication
• Tech-savvy with hands-on experience in modern CRM platforms (HubSpot or Salesforce)
• Familiarity with performance marketing terms OR digital agency service models
• Skilled in using AI tools to streamline note-taking, draft communications, and organize workflows.
• Strong organizational skills, sharp attention to detail, and exceptional written and verbal English communication skills.

Responsibilities

• Lead Screening & Discovery Intake: Receive briefs, conduct 15–20 minute calls to probe needs, and prepare summaries for senior strategists.
• Proposal Scoping & Client Onboarding: Define SOW requirements with SMEs, map timelines, and lead onboarding logistics.
• Account Management & Day-to-Day Coordination: Be the central point of contact, manage communications, and scope new campaigns.
• Internal Communication & SME Translation: Liaise between clients and internal teams, track deliverables, and maintain CRM hygiene.

Skills

Lead coordination

Account management

Client communication

AI note-taking tools

Tools

HubSpot

Salesforce

Job description

Fenyx delivers growth and revenue for brands.

We help brands rise with results driven and A.I. optimized marketing.

• Disciplined with data
• Fierce with innovation
• Committed to excellence

We are Fenyx.

*All interviews will begin week of 9/23

*Start date for this role will be between 10/7 and 10/14

A successful Client Strategist will combine Lead Screening, Proposal Scoping, Client Onboarding and Coordination related tasks.

Primary Job Responsibilities

1. Lead Screening & Discovery Intake

• Receive incoming briefs and project requirements from prospective clients, event leads, and digital inquiries.
• Conduct initial 15-to-20-minute discovery and screening calls to probe technical, organizational, and operational needs.
• Evaluate prospective clients against internal "best fit" criteria (e.g., target verticals like Fintech, MedTech, Telco, Pharma) to ensure alignment with team capabilities and bandwidth.
• Prepare brief summary sheets for senior strategists prior to high-value proposal presentations.

2. Proposal Scoping & Client Onboarding

• Collaborate with internal SMEs (media, creative, data) to define clear Scope of Work (SOW) requirements during proposal development.
• Ensure operational clarity, project deliverables, and execution timelines are explicitly mapped out before proposals are delivered.
• Lead onboarding logistics for newly signed accounts, including asset collection, tech stack access setup, kick-off scheduling, and internal workflow setup.

3. Account Management & Day-to-Day Coordination

• Serve as the central front-facing point of contact for active client accounts and incoming business inquiries.
• Manage day-to-day client communications, setting clear expectations for task delivery, project milestones, and feedback loops.
• Handle incoming requests for new campaigns or channel expansions, ensuring proper scoping and resource allocation before work begins.

4. Internal Communication & SME Translation

• Act as the communication hub between clients and internal execution teams (creative, media buyers, data analysts, developers).
• Field client questions, route them to the correct internal SMEs, and translate complex technical explanations into clear, actionable client updates.
• Track internal deliverables against project schedules to maintain on-time execution and prevent scope creep.
• Maintain strict CRM hygiene (HubSpot/Salesforce) by logging touchpoints, call notes, and deal stage progressions.

Experience Qualifications

• 2–4 years of experience in client coordination, account management, or sales operations within a digital agency or B2B environment.
• Proven ability to conduct intake/screening calls and manage client communication
• Tech-savvy with hands-on experience in modern CRM platforms (HubSpot or Salesforce)
• Familiarity with performance marketing terms OR digital agency service models
• Skilled in using A.I. tools to streamline note-taking, draft communications, and organize workflows.
• Strong organizational skills, sharp attention to detail, and exceptional written and verbal English communication skills.