Client Services Supervisor (Account Management/Onboarding Support)

Satellite Office; Pasig; On-site; PHP 279,000 - 446,400; Full time

Job summary

Satellite Office in Metro Manila, Pasig, is hiring an experienced Account Management Coordinator. This role involves strengthening client relationships, onboarding new hires, and collaborating on account setups. Ideal candidates should have a Bachelor's Degree and over two years of experience in account management. Proficient skills in Microsoft and Google applications are required. The position requires proactive communication, strong time management, and attention to detail. This is an opportunity to work with dynamic clients and contribute to strategic initiatives.

Qualifications

• 2+ years of experience in client/account management and new hire onboarding.
• Background in IT procurement and inventory management is a plus but not required.
• Experience with Australian businesses is beneficial.

Responsibilities

• Strengthen rapport with clients and accomplish client requests.
• Conduct onboarding for new hires and nurture long-term relationships.
• Participate in account setup with clients for IT and branding.

Skills

Strong communication skills (written and spoken)

Proactive, resourceful, self-motivated

High service orientation

Excellent time management skills

Attention to detail

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Google Docs

Google Sheets

Google Mail

Google Calendar

Job description

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

KEY ACCOUNT MANAGEMENT

• Strengthening rapport with clients and accomplishing client requests in a customer‑focused, professional, and courteous manner
• Act as an escalation point and a major advocate of the client
• Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi‑annual pulse surveys (via phone or )
• Identify, develop, implement, and make recommendations on strategic value‑adds (innovation)
• Drive inside sales initiatives

ONBOARDING OPERATIONAL SUPPORT

• Conduct onboarding for new hires and nurturing long‑term client and staff relationships
• Establish a clear understanding of the client’s tactical strategic plans
• Prepare client/sales visit agenda and presentations
• Develop effective communication platforms for clients and staff
• Any other administrative task requested on a regular or ad‑hoc basis
• Deal with client requests and troubleshoot problems

NEW ACCOUNT SETUP

• Participate in account setup in partnership with the client specific to IT setup, office fit‑out, branding due‑diligence exercises

WHAT ARE WE LOOKING FOR? PERSONAL SKILLS QUALITIES

• Proactive, resourceful, self‑motivated, takes initiative
• Strong communication skills (written and spoken)
• High service orientation.
• Ability to meet deadlines with excellent time management skills
• Calm, polite, and professional behavior.
• Precise, accurate and attentive to details
• General business knowledge

SPECIAL REQUIREMENTS

• Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
• Advanced knowledge of Google Doc, Sheets, Mail, Calendar
• Experience with Australian businesses is beneficial

QUALIFICATIONS EXPERIENCE

• Bachelor’s Degree
• At least three plus (2+) years of experience in client/account management and new hire onboarding
• Background in IT procurement and inventory management is a plus but not required