Client Services Supervisor (Account Management/Onboarding Support)

Satellite Office; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

Satellite Office in Taguig is seeking an experienced Account Management Coordinator to support client relationships and new hires. Key responsibilities include enhancing client rapport, overseeing onboarding, and managing account setups. Ideal candidates have a Bachelor's Degree and 2+ years in account management with strong communication and organizational skills. Familiarity with Australian businesses is beneficial, and proficiency in Microsoft and Google applications is required. Join a dynamic team focused on delivering excellent service.

Qualifications

• At least 2 years of experience in client/account management and onboarding.
• Experience with Australian businesses is beneficial.
• Background in IT procurement and inventory management preferred.

Responsibilities

• Strengthen rapport with clients and address their requests professionally.
• Conduct onboarding for new hires and maintain client and staff relationships.
• Participate in client account setups and IT configurations.

Skills

Proactive

Strong communication skills

High service orientation

Time management

Attention to detail

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Google Docs

Google Sheets

Google Mail

Google Calendar

Job description

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

What will be your main responsibilities?

Key account management

• Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner.
• Act as an escalation point and a major advocate of the client.
• Ensure an accurate assessment of client satisfaction at all times using various resources—regular daily contacts, weekly, monthly, quarterly business reviews, and bi-annual pulse surveys.
• Identify, develop, implement, and make recommendations on strategic value-adds (innovation).
• Drive inside sales initiatives.

Onboarding operational support

• Conduct onboarding for new hires and nurture long-term client and staff relationships.
• Establish a clear understanding of the client’s tactical strategic plans.
• Prepare client/sales visit agenda and presentations.
• Develop effective communication platforms for clients and staff.
• Any other administrative task requested on a regular or ad-hoc basis.
• Deal with client requests and troubleshoot problems.

New account setup

• Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises.

What are we looking for?

Personal skills qualities

• Proactive, resourceful, self-motivated, takes initiative.
• Strong communication skills (written and spoken).
• High service orientation.
• Ability to meet deadlines with excellent time management skills.
• Calm, polite, and professional behavior.
• Precise, accurate and attentive to details.
• General business knowledge.

Special requirements

• Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint).
• Advanced knowledge of Google Docs, Sheets, Mail, Calendar.
• Experience with Australian businesses is beneficial.

Qualifications and experience

• Bachelor’s Degree.
• At least three plus (2+) years of experience in client/account management and new hire onboarding.
• Background in IT procurement and inventory management is a plus but not required.