Team Leader - Contingent Workforce Administration

Weareams; Manila; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Growth & development

Leading organization

ERGs

Volunteer day

Medical care

Life insurance

Hybrid model

Flexible work location

Job summary

AMS is seeking a Team Leader for Contingent Workforce Administration in Manila. You will supervise a team responsible for managing a contingent workforce, ensuring adherence to SLAs and KPIs, and driving continuous process improvements.

You will collaborate with multiple stakeholders to meet client requirements, oversee onboarding activities, and address escalations promptly. This role requires onsite attendance 2x a month and contributes to a high-performance, compliant operation.

Qualifications

• At least 2 years in a leadership role within workforce management, operations, or program support.
• Experience with a contingent workforce is required.
• Experience onboarding new hires, contractors, or contingent workers is highly preferred.

Responsibilities

• Oversee daily operations and ensure service delivery aligned with SLAs and KPIs.
• Drive team performance through KPI monitoring and coaching.
• Lead continuous improvement efforts to boost efficiency and client satisfaction.
• Build proactive relationships with stakeholders and ensure clear communication.
• Serve as escalation point for complex issues and minimize disruption.
• Facilitate onboarding of new team members and ongoing training.
• Ensure team accountability to meet KPIs, SLAs and compliance.

Skills

Leadership

Workforce mgmt

Contingent workforce

Onboarding

Compliance & SLAs

Stakeholder comms

Team training

Job description

Every day at AMS, we connect talent and opportunity, helping people, businesses and communities grow.

Our strength lies in partnership -we listen, collaborate and learn from one another.

Whether you’re helping a client redefine their talent strategy or finding new ways to grow your own career, your work helps millions of people find their dream jobs every year. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress

Take the next step in your career journey and discover our exciting opportunities.

To be considered for an internal move, employees must meet the eligibility criteria outlined in the Talent Mobility Framework.

The Role

What if your skills mattered more than your job title?

At AMS, we’re building teams that are curious, collaborative, and committed to doing great work. We’re looking for a Team Leader - Contingent Workforce Administrationwho enjoys learning and values teamwork.

If you’re good at overseeing daily operations, ensuring compliance with Service Level Agreements (SLAs) and achieving key performance indicators (KPIs) related to team performance, accuracy, and client satisfaction and excited to grow in a supportive environment, you might be exactly who we’re looking for.

Key Accountabilities

• Service delivery. Take full responsibility for ensuring service delivery to the client by overseeing your team’s adherence to SLAs, KPIs, client requirements, and organizational standards, with a strong focus on compliance and operational efficiency.
• Drive team performance by monitoring KPIs and SLAs, providing guidance and resources to support operational goals, conducting performance reviews, identifying areas for improvement, and implementing strategies to enhance effectiveness.
• Continuous improvement. Lead and support process improvement initiatives by identifying opportunities for optimization and implementing changes to boost efficiency, service quality, and client satisfaction.
• Develop proactive relationships with stakeholders to understand their requirements and set clear expectations. Ensure open communication and transparency with clients through regular updates and the prompt resolution of concerns.
• Escalation point. Act as the primary point of contact for resolving escalations and addressing complex issues, ensuring efficient handling to minimize operational disruption.
• Team. Facilitate the onboarding of new team members and provide ongoing training to enhance skills and knowledge, fostering a learning environment that encourages continuous development and supports individual growth.
• Team performance. Take ownership of team performance, driving accountability and continuous improvement to meet KPIs, SLAs, and compliance standards.
• Team collaboration. Collaborate effectively within the team to achieve common goals, including meeting Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Skills & Requirements

• Minimum 2 years of experience in leadership role workforce management, operations, or program support role.
• Must have experience working with a contingent workforce.
• Strong understanding of contingent worker processes and lifecycle management.
• Experience with onboarding activities for new hires, contractors, or contingent workers is highly preferred.
• Experience with vetting, screening, or compliance processes for workers or candidates is a plus.
• Ability to coordinate with multiple stakeholders and ensure a smooth onboarding and workforce management experience.
• Strong organizational and communication skills.
• Willing to work onsite 2x a month.

Why AMS?

We all play a role in our success - whether that’s working directly with clients or adding value behind the scenes. By working together, we bring stronger insight to our clients and create more diverse and rewarding career journeys for our people.

Beyond our standard benefits package, you’ll have the flexibility, autonomy, and trust to work in a way that fits you. Our focus is on enabling meaningful collaboration and support, so you can do your best work - your way.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you getone additional paid day off each year to volunteerfor a cause that matters to you
• A competitive reward and benefits package* (private medical care, life insurance, etc.)
• Flexibility in how and where you work.
• Hybrid model.

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [emailprotected] or make a member of our Talent Acquisition team aware at any time.