Client Services Associate, Global Insights (Hybrid/Remote)

True North Insights; Metro Manila; Hybrid; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Day 1 HMO

Life Insurance

Vacation leave

US holiday leave

Sick leave

13th Month

Government/social benefits

Free snacks

Paid trainings

Monday breakfast

Regular team events

Job summary

True North Insights is a global expert network connecting organizations with subject matter experts to inform strategic decisions. The Associate in Client Services will own projects from sourcing to delivery, coordinating communications and logistics to meet client needs across time zones.

This role requires Mandarin and English fluency, strong communication, and a proactive, accountable work style. The position is a day-shift hybrid/remote role with on-site training in Makati for 5 days.

Qualifications

• Bachelor’s degree from an accredited institution.
• 6–36 months of relevant professional or internship experience (client-facing role is a plus).
• Outstanding communicator with strong business instincts; ability to conduct professional calls and write clear emails to senior executives.
• Strong fluency in verbal and written English.
• Legally eligible to work in the Philippines without sponsorship.

Responsibilities

• Own expert engagement from end to end: sourcing, vetting, outreach, and scheduling.
• Speak directly with experts and stakeholders across industries and time zones.
• Deliver on tight timelines across multiple client workstreams.
• Understand business problems quickly and match them with relevant industry expertise.
• Drive outcomes through sound judgment and clear communication.

Skills

Communication excellence

English fluency

Client engagement

Deadline driven

Accountability

Education

Bachelor’s degree

Job description

True North Insights is a global expert network connecting organizations with subject matter experts to inform strategic decisions. The Associate in Client Services will own projects from sourcing to delivery, coordinating communications and logistics to meet client needs across time zones.

This role requires Mandarin and English fluency, strong communication, and a proactive, accountable work style. The position is a day-shift hybrid/remote role with on-site training in Makati for 5 days.