Client Services Associate

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a customer support associate to assist internal and external stakeholders via email, phone, or other channels, handling requests and ensuring accurate transactional processing.

The role focuses on resolving inquiries, liaising with other teams, and delivering clear, proactive service while up-selling compatible products and services where appropriate.

Qualifications

• Experience handling customer requests via email, phone or other channels.
• Ability to articulate clearly and be understood.
• Proactive problem-solving and ability to connect customer needs to solutions.

Responsibilities

• Handle customer inquiries and requests, ensuring accurate transactional processing.
• Liaise with internal/external support teams to resolve issues promptly.
• Identify upsell opportunities and communicate relevant products/services to customers.

Skills

Strong English

Active listening

Comprehension

Probing skills

Upselling

Navigation & multitasking

Tools

MS Office

Outlook

Windows troubleshooting

Job description

Overview

Overview:

Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner.Primary responsibilities are focused on handling requests and ensuring accurate transactional processing.

Reporting Lines & Competencies:

Knowledge …

• Basics of business correspondence,
• Using various computer applications
• Computer Navigation
• Strong proficiency with MS Office, Outlook, and Windows troubleshooting and support

Skills

• Strong English language skills: ability to articulate clearly and to be understood
• Proficient in active listening skills
• Excellent comprehension skills
• Excellent probing skills
• Proficient at up-selling additional products and services
• Good Navigation and Multi-tasking skills

Ability to…

• Connect the customer's needs to a relevant solution
• Make recommendations according to customer's needs on features, accessories, upgrades, and rate plans
• Negotiate and properly handle objections With  the  adult Rah  * .. ??