Customer Service Associate

Active Group; Makati; On-site; PHP 201,000 - 357,000; Full time

Job summary

Active Group in the Philippines is seeking a Customer Service Associate to be the first point of contact for clients. You will handle inquiries via phone, email, and in person, provide accurate product information, and resolve issues promptly while maintaining a positive, empathetic attitude.

You will track interactions, escalate priority issues, and collaborate with other departments to ensure customer satisfaction in a fast-paced setting.

Qualifications

• Excellent communication skills for phone, email, and in-person inquiries.
• Ability to multitask in a fast-paced environment while keeping accuracy.
• Strong customer-service mindset withempathetic approach.

Responsibilities

• Responding to customer inquiries via phone, email, or in person promptly.
• Providing accurate information about products and services.
• Resolving complaints and issues in a timely, satisfactory manner.
• Maintaining a positive and empathetic attitude at all times.
• Identifying and escalating priority issues to the appropriate teams.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to ensure customer satisfaction.
• Processing and securing approval on customer requests.

Skills

Customer service

Communication

Multitasking

Empathy

Job description

Key Objective:

The Customer Service Associate will be responsible for providing exceptional customer service to clients. They will be the first point of contact for customers who have questions or concerns about the company’s products or services. The ideal candidate should have excellent communication skills, be able to multitask, and be comfortable working in a fast-paced environment.

Responsibilities:

• Responding to customer inquiries via phone, email, face to face in a timely and professional manner.


• Providing accurate information about the company’s products and services.


• Resolving customer complaints and issues in a timely and satisfactory manner.


• Maintaining a positive and empathetic attitude towards customers at all times.


• Identifying and escalating priority issues to the appropriate team members.


• Maintaining accurate records of customer interactions and transactions.


• Collaborating with other departments to ensure customer satisfaction.


• Processing and securing approval on customer request